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callers can't hear me

tgolinski

In the last 2 months, callers cannot hear me when I am in my home. I can hear them fine.

~I have a new mode/router.

~Apple sent me a new iPhone 13 pro max and it continues to happen.

~I have called Verizon numerous times and we have done many things - the latest is they sent me an extender.

And this continuies to happen.... What is causing this? It's baffling because I can hear them but they can't hear me. How do I correct this?

Comments

Verizon_Support

Hi golinski. This has to be so frustrating when callers cannot hear you. We are here to find out why. You mentioned receiving a network extender recently.Who is your internet service provider and what are the internet speeds of the home internet it is connected to.? Also confirm WiFi calling is off. We will start there and then dig deeper.

-Deb

tgolinski

Optimum provides my internet at 300mpbs. A verizon rep told me to Keep WIFI calling on. I will turn it off now.

Verizon_Support

When using a network extender, we want wifi calling off. When no network extender and pulling off our wifi for wifi calling, the wifi calling is on in settings (which this is what I do at my own home).

-Deb

tgolinski

Still not working. what else can I do?

Loborising

we are having the same problem on our line and it has happened on and off for a couple months now. This is very frustrating because it doesn’t just happen at home it happens out and about for days at a time. Verizon says it is the phone and asurion says it is Verizon. We pay the premium for Verizon unlimited and are very very upset that our lines are not working and we cannot get an answer.

tgolinski

so frustrating. Apple sent me a new phone so I know it's not the phone. And the fact that Verizon isnt responging to this thread is making things more frustrating even when "Deb" says she would "dig deeper".

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