callers can't hear me

[tgolinski]

In the last 2  months, callers cannot hear me when I am in my home. I can hear them fine.

~I have a new mode/router.

~Apple sent me a new iPhone 13 pro max and it continues to happen.

~I have called Verizon numerous times and we have done many things - the latest is they sent me an extender.

And this continuies to happen....  What is causing this?  It's baffling because I can hear them but they can't hear me. How do I correct this?  

[vzw_customer_support]

Hi golinski.  This has to be so frustrating when callers cannot hear you.  We are here to find out why.  You mentioned receiving a network extender recently.Who is your internet service provider and what are the internet speeds of the home internet it is connected to.? Also confirm WiFi calling is off. We will start there and then dig deeper.

-Deb

[tgolinski]

Optimum provides my internet at 300mpbs.  A verizon rep told me to Keep WIFI calling on.  I will turn it off now. 

[vzw_customer_support]

When using a network extender, we want wifi calling off.  When no network extender and pulling off our wifi for wifi calling, the wifi calling is on in settings (which this is what I do at my own home).

-Deb

[tgolinski]

Still not working.  what else can I do?

[Loborising]

we are having the same problem on our line and it has happened on and off for a couple months now.  This is very frustrating because it doesn’t just happen at home it happens out and about for days at a time.  Verizon says it is the phone and asurion says it is Verizon.  We pay the premium for Verizon unlimited and are very very upset that our lines are not working and we cannot get an answer.  

[tgolinski]

so frustrating.   Apple sent me a new phone so I know it's not the phone.  And the fact that Verizon isnt responging to this thread is making things more frustrating even when "Deb" says she would "dig deeper". 

[SynthpopAddict]

Have you checked your signal strength in field test mode?  Unfortunately, the process on iPhones is considerably more complicated than for Android phones, but here's a link with detailed instructions:

https://www.signalboosters.com/blog/how-to-use-field-test-mode-for-iphone-and-android/

In order for calls to work well, it's been my experience that your actual signal strength needs to be at least -110 dBm or less.  If you are regularly in the -115 range or greater, calls will drop or people won't be able to hear you.

Poor signal strength can really only be remedied if the carrier adds or upgrades towers to provide better service, or you install a cell phone signal booster system in your home, or you change carriers.

[tgolinski]

Thank you synthpopaddict!!!  I appreciate your help.  I did that and my RSRP and RSRQ numbers are good but my SINR0 ans SINR1 is -200.  I will call Verizon  and see what they suggest from there.

THANKS sooooooooo much!!

[vzw_customer_support]

Happy Friday! Dealing with technical problems can be overwhelming, especially if your calls are being affected. Verizon is here to help.

Let's gather more information. When did the issue start? What recent changes have you made? Aside from the calls, any other problems? Who else is experiencing this problem?

~Gilbert