cellular data not working

I recently turned my iPhone off and then on. Once back on the service bars stayed grayed out. I tried making a phone call, it went through, and the bars came back on. However, I have had no cellular data (internet access) since restarting my phone. I can make calls and use the internet with wifi but texts go through very slowly and there is no internet with wifi off and cellular on. Is there a way to fix this or do I need to take my phone in for repair?

Accepted answers

fitwilsons

Quick update... Of course, after working on this for hours, right after I posted this question the cellular data started to work again. My husbands phone, the same model as mine and on the same Verizon plan, never lost service. I'm wondering if something internally is starting to break? Anyone else have this problem?

Albrean_VZ

If your phone or device won’t make calls, your Apple iPhone displays "SOS" or your calls drop, please check the FAQs page. You can also use our Troubleshooting Assistant to solve issues with your device, settings or apps.

All comments

fitwilsons

Verizon_Support

fitwilsons, I am so sorry to hear about the issues with cellular service you had when you powered your phone back on. However, I am glad to hear that it is back up and running for you. It is common for a device to need some time to get fully connected to the data network after it has been powered back on. I would like to ask just to make sure that your device is working correctly, does your iPhone have a history of having issues like these?

Brett_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

fitwilsons

Hi Brett,

Thank you for replying. It has happened at least one other time. That time, instead of the bars being grayed out it said “no service”. I understand needing time to boot up and connect, but in both cases it took more than an hour (this last time several hours), until it started working again. That was what concerned me.

Verizon_Support

fitwilsons We appreciate the information and understand why this is concerning. When exactly did this begin? Is this happening in a specific location only(where)? Have you made any changes to your phone or account recently? Please share any additional details.

Evelyn_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Lillianblais55

My data not working been with Verizon 28 yr

Verizon_Support

I want to make sure that your device works the way that it should at all times. I am sorry to hear that you are having trouble with your data. You mentioned that it hasn't worked in 28 years which is a long time. Help me understand what you are experiencing so I know how to help. In which zip code are you having problems? With which phone functions are you having trouble?

NicholeK_VZW

DominoTheDog

same here! started today 10/19/2019. no wireless data availabe or very vey slow only. hours on the phone with verizon...no help at all!

lbeebe

I haven't been able to use data all week starting on 10/14/19 , no gps, nothing, I can get some some email, it seems that I am only able to connect using wifi. For instance, I have to start my GPS while using Wifi, wondering if this has anything to do with the new iOS update for the iPhone?

Verizon_Support

DominoTheDog, I depend on my data constantly, so having connectivity issues is very disturbing. I apologize you have not received the assistance needed. I will be more than happy to assist. I have sent a private message for further assistance.

RodneyM_VZW

Verizon_Support

lbeebe, having data issues can be frustrating, especially if it's been happening for a week. What recent changes have occurred (new equipment, software update, moved, etc.)? What exactly happens when you try to use the service? Aside from the data any other problems (calls/texts)?

GilbertoL_VZW

smjc1

I just recently started having issues with this. When I am not able to connect to wifi i turn that off completely. Now I am not able access data at all. I have tried the steps of restarting, taking out the sim card, etc. My sim card is working properly. Help?

Verizon_Support

@smjc1 ,

We'd always want to know if you were having some sort of trouble with your phone making a connection, but let's get some more info on this. Without using Wi-Fi, what exactly happens when you try accessing the internet on your phone? Are there any issues with calls or texts?

RussellM_VZW

Michtuck

I have unlimited data and it does not connect when there is no wifi. Very annoying please help

jamesreeder5276845

I'm here in Gardnerville Nevada and haven't had any data from at least 11:am.

Verizon_Support

Hi, jamesreeder5276845. Data is an important component of your services, and we are eager to look into this for you. We have sent you a Private Note to continue. CourtneyM_VZW

Verizon_Support

Hello again, jamesreeder5276845. Has your data been working since you posted your concern? We want to make sure you are back up and running. CourtneyM_VZW

shaik4uuu

Hello My cell phone data is not working i am with verizon since six year never faced this kind of data issues,calls and text going through to use social net work or any web browsing is taking for ever to download .

I work in dearbor michigan plant , here only one network runs best, but now it is also having issues, not sure what to do now,very frustrating.

please resolve this data issue.

HelpPhone

I disconnected a phone for 2 weeks. We turned it on 2 hours ago and it still reads No Data Plan and This Device is Not Supported pops up all the time. What can we do?

Albrean_VZ