Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I am already involved in this device replacement program, but I have some questions about the requirements for when you send it in. First, when it says to remove all accessories, does this include a screen protector attached to the device? If so, how will I be able to remove it. Secondly, it requires that you "turn off find my iPhone". I had some issues with this because I could not log into my Apple ID account. This was because I had two-factor authentication enabled, and the only way I could log in was by receiving a code by text, but the phone number I used was for my own phone which is my device that is not working. I ended up being able to remove my device from my Apple ID account by using the Find my iPhone application on another Apple device, but I could not erase the device. How do I know if I have turned off find my iPhone and if it is okay for me to send the nonworking iPhone back as it is?
Is this a warranty replacement?
Is the screen non-functional?
Yes, it is a warranty replacement and the device isn't able to turn on, so I can not complete anything through the phone.
I would have the same concerns meaganmiller_, we want to be sure you have all the important details. If you can remove the screen protector, you may. You don't have to however. Here is the link that will help you remove your device from Find My iPhone: http://spr.ly/6588Dwxg8 If you scroll down, you will find the option for: Remove an iOS device, Apple Watch, or Mac you no longer have. I hope this provide clarity.
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have removed my phone from my Apple ID, but do I need to erase the decice? I am not able to erase it.
If it won't power on to erase it you will be fine. Apple will erase via the repair progress or whatever they put it through. Sounds like you did your due diligence to me.