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iPhone X not ringing on incoming calls

I recently added my wife to my account and purchased an iPhone X. The phone does not ring on about 80% of incoming calls instead going straight to voice mail. Where we live Verison's signal is terrible. I only 3G data speed most times. When my phone, Samsung S7, does show a 4G signal there are never more than 1 or 2 bars showing, this is a different subject for a differetn time though.

Even though Verizon's data speeds are horrible I can still receive calls on my Samsung.
Is the problem with her iPhone X an Apple issue or a Verizon issue? We are currently paying for a very expensive useless piece-o-crap phone.

Comments

bd94s10

Sounds frustrating. I can't answer if there is an issue with the iPhone X she has.. but I would suggest using Wi-Fi calling if you have Wi-Fi at home. This may help in general.

Settings > Phone > Wi-Fi Calling > Wi-Fi Calling on This iPhone (I'm on iOS 11.3 public beta but I believe it is the same path).

I have noticed different phones/OEMs having different signal strengths but I'm not an expert when it comes to signal.

Verizon_Support

PDLK, we want to ensure that your wife is enjoying her new phone and receiving the service that she needs. When looking at her device, does she have a steady signal or does it appear to be searching for a connection? Does she have a case on her device? If this is limited to the home, using the Wi-Fi calling is a great option.

LorenB_VZW

If my response answered your question please click the _Correct Answer_ button under my response registry . This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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