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iPhone XR losing cellular network connection

Every once in a while, even though my iPhone still shows me as on LTE and with two, three or even four bars as I am using it as a personal hotspot, I'll get a pop-up window on my iPhone telling me that there's no network connection, and it can no longer access the internet. This will last for maybe 10-20 minutes, whether or not I reboot my iPhone. Then I can access the network normally again.

Is this typical? Is this a potential problem that needs to be dealt with?

Thanks!

Comments

vzw_customer_support

On certain plans the data will be reduced after you reach a level using the hotspot. Can you tell us what plan you are on? Also, does this happen at a specific location (indoors/outdoors)? DoloresK_VZW

Downeaster59

Sorry for being late in replying, but I did not receive any notification that I had a reply!

I am on the Get More Unlimited plan.

Those times when my iPhone XR loses a data connection happen when I'm indoors, and (oddly enough) happen most often on Sundays in the late afternoon. It may happen once or twice in a week at most.

vzw_customer_support

Downeaster59

Wireless devices use radio transmissions; therefore many factors can play a part in how your device receives our signals. Some factors include terrain, foliage, weather, and buildings. It becomes more difficult to guarantee service inside a building because there are different types of materials used in the structure, some that restrict signals more than others.Sadly, due to the nature of cellular service we cannot guarantee service indoors. Using Wi-Fi and Wi-Fi calling (http://vz.to/2u1GgAw) indoors is the best solution for this type of issue. I certainly apologize for the inconvenience.

EdwardL_VZW

Downeaster59

I understand what you are saying. The odd thing is that this happens while I am in the same location in the building. For quite a while, I'll have cellular data access when I look for it. Then, I'll lose data for a short time, then get it back. All while remaining in the same location! And, I never lose my voice connection.

I'd like to use WiFi indoors, but the DSL connection has become very unreliable, and efforts to address this problem have not succeeded.

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