I had an iPhone 14 Pro. Worked correctly at first for the past few weeks calls are intermittently going to voice mail with out a notification that a call has occurred. We called tech support. After 12 hours they replaced the phone. When replacement came we called to have tech assist in setting up new device because of trouble with previous phone. They had trouble setting up eSIM but finally got it.
My replacement phone is not picking up calls but showing voice mail notifications. Texts and emails aren’t showing up timely now. I try to sign into my accounts and the text confirmation code won’t arrive for 30-60+ minutes later which by that time the code expired.
This is my business phone and I need a device /service that works. We’ve been Verizon customers over 10 years. This is not the service we’ve come to expect.
I’ve gone through similar posts on the forum and people have had the same issue but how to fix the device isn’t posted. Please help….
Hello, Lilac69, I'm very sorry to hear you're running into such trouble with your service. We deinitely know how important it is to have reliable service, especially for your business phone. Have we been able to troubleshoot your replacement device? Is this phone currently active on a business account or a personal account?
-Lauren
The phone is on personal account used for business. The phone still isn’t working properly.
Hellpo Lilac69. Thanks for reaching out and bringing your situation to our attention. Please share more details on the troubleshooting or settings that have been reviewed. Here are a few places to look for why the calls are going to voicemail. With your phone used for business, it is important to resolve asap.
-Deb
We appreciate the additional details. To better assist you, we will be sending you a private message.
~Freddy
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