iPhone order was returned to warehouse
alus0816
Enthusiast - Level 1

I ordered a new IPhone 15 with promotion on 0118, although I have my right address written, the system removed some part of my apartment unit number. And USP did not attempt to deliver or contact me at all and returned to package to Verizon Warehouse. And I have talked to customer service that they have corrected the address and it will resend to me. And it never happened. And another customer service said it will be canceled after it reached the warehouse. Any body can tell what should I do? Itโ€™s so frustrating!

0 Likes
1 Reply
vzw_customer_support
Customer Service Rep

Hello, being on top of your order is vital, especially if you are encountering shipping issues. Verizon is here to help.

 

You can always view your order status through your My Verizon app by following the steps on this link: https://www.verizon.com/support/knowledge-base-209511/.

 

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

0 Likes