iphone se signal strength issues

[jeffhuddleston]

I just got an iphone se. It seems like the signal strength is worse that what I had before. Has anyone seen this problem?

[vzw_customer_support]

Jeffhuddleston, that is a great phone! I am surprised the device is causing you trouble. Let's take a look at this for you. Can you tell me your zip code that you are having trouble in? How is the data on the device?

VeronicaM_VZW
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[jeffhuddleston]

21013. Data is ok. Phone is real problem.

Sent from my iPhone

[vzw_customer_support]

jeffhuddleson We want you to enjoy your new iPhone SE. Let's gather more information about the signal concerns. What type of signal strength do you see on the device?

SheritaH_VZW
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[jeffhuddleston]

-115

Sent from my iPhone

[vzw_customer_support]

I appreciate you providing signal strength, jeffhuddleston. What problems are you experiencing with this signal strength? Did you receive a new SIM card when you activated this device?

AndreaS_VZW
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[jeffhuddleston]

No

Sent from my iPhone

[vzw_customer_support]

jeffhuddleston - Thank you for the additional information. I have taken a look at the zip code you provided and found no issues to report. Let's get your device in tip top shape. Can you please tell me what services are being affected by the issue you are having. 
JacobV_VZW
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[jeffhuddleston]

Phone reception cannot be heard in multiple places at work which is in same zip

Sent from my iPhone

[vzw_customer_support]

Let’s keep this ball rolling, Jeffhuddleston. Can you provide us with the specific zip code that you are having the issues? Also, can you explain what is heard or not heard when attempting to make/receive a phone call and when it happens in the call? Does the caller cut-out or is the sound garbled?

ChrisM_VZW
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[jeffhuddleston]

I've answered this before. 21013. I'm not able to be heard. I can hear the other person. They describe it as hearing only one or two words in multiverse sentences. This was not a problem with my previous phone at all

Sent from my iPhone

[vzw_customer_support · Accepted solution]

jeffhuddleston,

I appreciate the calrification. Does the issue happen with speaker phone? Do you have voice and data enable for LTE? Settings>Cellular>Data Roaming. What was your previous phone.
DerekR_VZW
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[jeffhuddleston]

Good question about speaker. I'll ask Shelby to try that. Yes we have everything set for LTE. The previous phone was an iPhone 4 (s?)

Sent from my iPhone

[DigitalRules]

There's your problem. Set LTE for "Data only" and it should clear things up.

This is a common issue for you to hear fine, but the person on the other end has trouble hearing you. Too bad, because otherwise a good technology.

[jeffhuddleston]

Thank you. We will try that. We have Wifi enable for calls but don't see

how to turn it off. It came up when trying to make a call.

[vzw_customer_support]

Jeff,  WiFi calling is a great feature,  I will provide you with instructions on how to disable it.  Follow the link for more information on WiFi calling:  http://vz.to/1SutVIy

RalphT_VZW
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[jeffhuddleston]

Thanks but won't it suck up bandwidth? I am bandwidth challenged because FiOS isn't available in my area, so I am regulated to DSL.

In fact, I bought a network extender from Verizon so I could get signal in basement but had to give up because it wasn't reliable. I think because of DSL router.

Thanks for continuing to try to help me.

Sent from my iPhone

[DigitalRules]

You only need 80kbps to hold a call. Wi-Fi "quality" is just as important as speed.

DSL can work well with a clean robust signal. Interference from other nearby routers sharing the same or adjacent frequency are usually the worst offenders if you experience issues as you move away from the router.

The only way to really tell is to try it for yourself and see if it works for you. Let us know how it works for you.

[smith6612]

If said DSL provider is Verizon, I wouldn't count on the connection being reliable at all. Verizon hasn't cared for DSL since 2008 beyond the bare minimum, and would rather be rid of it.

So a couple of notes:

• When the report of -115dB RSSI Signal was reported while the phone was on LTE, what band was this on? Band 2? 4? 13? What was the SNR of the channel being used? -115dB is bad, and with Band 4 or Band 2 will exhibit problems from the phone to the tower due to the tower being unable to "hear" the phone. This effect is seen by poor upload speeds but great download speeds while on LTE Data. On Band 13, you start to exhibit poor SNR due to cross-cell interference and cell breathing, which will cause audio cut-outs and sometimes a handoff to 3G.

• If the iPhone 5SE reports poor signal while on a call (eg: It's connected to 1xRTT CDMA, not LTE) in comparison to the iPhone 4S, I would recommend stopping by an Apple Store to see if they would be willing to exchange the device for another unit. Or, at least take a look at it. The 4S and 5SE use a similar antenna design, although the 5SE has a much upgraded baseband.

• The 5SE does support Wi-Fi calling. Settings > Phone > Wi-Fi Calling will hold this option.

[jeffhuddleston]

Found how to turn off

Sent from my iPhone

[vzw_customer_support]

We are thrilled to hear this. If you need anything else then please let us know.
CarleyR_VZW
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