I just got an iphone se. It seems like the signal strength is worse that what I had before. Has anyone seen this problem?
jeffhuddleston,
I appreciate the calrification. Does the issue happen with speaker phone? Do you have voice and data enable for LTE? Settings>Cellular>Data Roaming. What was your previous phone. DerekR_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Jeffhuddleston, that is a great phone! I am surprised the device is causing you trouble. Let's take a look at this for you. Can you tell me your zip code that you are having trouble in? How is the data on the device?
VeronicaM_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
21013. Data is ok. Phone is real problem.
Sent from my iPhone
jeffhuddleson We want you to enjoy your new iPhone SE. Let's gather more information about the signal concerns. What type of signal strength do you see on the device?
SheritaH_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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I am experiencing this. My wife and I upgraded both of our iPhone 5's to SE's and we are only getting two bars in our home where we used to get 4-5. We sat our old iPhone 5's next to our new SE's and our 5's are getting 4 bars whereas our SE's are getting 2 bars. Called verizon and we trouble shot it and it turns out that it is the iPhone SE's and not Verizons towers in my case! So tomorrow I am taking mine and my wives new SE's back and exchanging them.
Before exchanging, please tell us what LTE bands are being used by the iPhone 5 and the iPhone 5SE. The iPhone 5 used on Verizon and Sprint isn't capable of locking onto an AWS or PCS LTE signal because it is an old phone created back when Verizon still use PCS for 3G, and AWS wasn't even a thing for them.
To find out, go to the phone app. Dial...
*3001#12345#*
Click on Serving Cell Info.
Check the option "Frequency Band Indicator"
Band 13 will be the iPhone 5's use. Band 4 and/or Band 2 are higher frequency, extra capacity bands which will show up as less signal, but realistically provide better service if the network is tuned correct. You will find these on the iPhone 5SE if you're getting this signal.
To find out, go to the phone app. Dial... *3001#12345#*
Does this only work on Apple phones? Just tried on my phone & get the "call cannot be completed message".
Thanks!!
For Android devices, Google Play has apps that can give decent signal strength information. I downloaded "LTE Discovery" a while back and am still sifting through all of the readings it presents.
I did as you said and it is running on band 13. I have renewed my network settings manually with Verizon direction many times and the signal initially runs on par with my iphone 5's and drops two bars within one minute.
This is iOS only, correct.
It is IOS. I have since returned my phones to Best Buy and the new ones have the same problem. I called Apple and they are replacing the new ones. So far the SE isn't so special.
Yes. My SE was consistently one bar (sometimes two) less than the iPhone 4S. I walked around in the office and at home with the SE and two 4S phones, and this was true everywhere I walked. Both 4S phones were stronger than the SE. I'm not able to use the SE at work, where I had no problem with the 4S. I hear the caller fine, but they only get bits of what I'm saying at the other end. Verizon responded professionally and quickly with replacements. But after three bad SEs, I'm now awaiting a fourth new phone Monday, changing now to an iPhone 6. Hopefully it willl be better, though the smaller SE was preferred.
I am having the same issue, 5s worked perfectly, SE has signal issues. Took mine back to the local Apple Store, they gave me another brand new SE & it is no better. I'm typing this comment on my iPad with Verizon service because Tess what? My SE doesnt have a signal. Had it for 3 months and would rather have an older reliable phone than the latest and not so greatest.
I am having the same issues with my SE. I have updated it, reset the phone, changed sim cards, got a new SE phone and I still have the same problem with people can't hear me clearly. Like every few words is not there. I can hear them. I tried not on wi-fi and still have problems. My DH has iPhone 6 and he is not having any problems.
THOPAP17, we want to ensure you stay connected. Was the device functioning at first and then this gradually began happening? Also, is all software up to date? KleoL_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
KleoL....the member has stated that phone is updated and was even replaced. Two different SE phones experiencing the exact same problem. A different model from the same manufacturer is not experiencing the aforementioned problem.
I am having the same issue with two SEs in the household. They where purchased to replace a 5c and a 5s both prior phones had great reception. The SEs are really bad- what is my best option to have a phone that works?
Try taking the phones to a local Apple store and have someone at the Genius Bar them "the once over".
OK, I have been dealing with this since early August. I have reset my SE, changed SIM cards, got a new SE, and still had problems. I spoke with tech support and was at my last straw. They sent out a network extender and after setting this up I now have clear calls. One tip, it is a 3G extender. I was told that Verizon switched to HD voice this spring; SE doesn't work with HD, so the problems occurred; people couldn't hear me, dropped calls,etc. I set up the 3G extender, changed my setting in cellular to data only and no more problems. Hope this helps.
I recently purchased a iPhone SE from Best Buy and it continually drops calls in my home, signal strength is one bar or worse and I live in Los Angeles so it's not like I'm in a bad coverage area, also I never had this issue with my old 4s iphone
it seems this is a design flaw in Apple's SE iphone - I spoke to a Verizon tech guy and he suggested i just return it - which kinda ***** because I don't want a larger iPhone, do you live in a remote area to get the 3G extender ? because the tech guy I spoke to says being in LA I don't qualify for one
My father has had problems with his SE and calls cutting out. He was sent a replacement - refurbished model. Same problem. He was sent another replacement - also refurbished (and shipped to ME and not to THEM, so I had to reship it!). Took it to the Verizon store yesterday for help setting it up. The Verizon person peeled off the protective cover and noticed the screen had bubbled up in the corner. He point that out to my parents. He then turned the phone on and it started vibrating and would not stop. Phone had not even been set up yet!
They've been dealing with tech support for MONTHS. They were sent a 6s as replacement, even though this would be an upgrade from another line on the account. I talked to someone at Verizon via chat and via phone at length. They told me what to tell them. This was about 2 weeks ago. So they did what they were instructed by me/Verizon. They went in the store and were told they couldn't do what the Verizon rep told me. They put my mom on the phone with customer service. The Verizon rep on the phone told them they would need to be sent out a 3rd SE phone, and if THAT didn't work, they would be able to get a different model.
The 3rd phone (from my first paragraph) is defective. Now I'm reading all these issues with the SE yet Verizon told them there are no known issues with it! My mom is at the end of her rope. She is 74 and dad is 83, and unfortunately I am 3-4 hours away from them, and they are 2-1/2 hours away from an Apple Store. They recently have been dealing with someone who claims to be in management, but they are being told they have to be sent out yet ANOTHER SE. I wish someone in authority would contact me about this. It needs to be resolved. We have 4 phones and 3 tablets on this account. I've been with Verizon for 21 years and never had any issues remotely close to this in all that time. PLEASE HELP!!!
Thank you for your loyal service, ZINGARO1. We certainly want to be sure that your father has a working device. I have sent a private message so I may further assist you. I look forward to your reply.
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
