My 2 year agreement ended today (9/14) and when I checked pricing for a new 2 year agreement Verizon showed a new rate $124.99/mo, plus tax and fees. I proceeded through checkout, but now the new monthly amount is $138.99/mo plus tax and fees. I talked to customer service, but they didn't get anywhere. They didn't seem to understand what I was telling them and I couldn't understand their explanation of why the price increased.
Hi RogerTS,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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