300 Prepaid Visa? False promotion?

Hello everyone,

It seems I also am a victim of poor advertising practices, I signed up in April for a May 1st Installation, where I was expicitly told I would get a 300 prepaid visa card with the current promotion. The installation was okay even though they never provided hdmi cables and the wanted 50 dollar per line just to drill a hole in the wall. None of this was ever told to me ahead of time. Then after installing I had extrememly poor wifi serv ice in my house, they provided no solution but having for me to buy a repeater and router. I now have three routers in my home for a 3 bedroom apartment. So I decide to let that all go and inquire about my Gift Card. I was just told that the promotion offer does not show in my account. I dont understand why as I signed up with a two year contract because of the gift card. if not I would have just stayed with the same cost and have no contract. I dont find this fair, as I have been more than patient, and I left Time warner just because of this gift card. Does anyone know what I can do? Do I have to file a complaint with the better business bureau? Thanks for your help in advance.

Accepted answers

[Deleted User]

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

All comments

stearns158

It seems the same thing happened to me (back when I joined FIOS though, it was $200). Never received it (I even had documentation to prove I was owed this $200 visa gift card). After several months of back and forth, I finally told a supervisor to cancel my tv, internet, phone and wireless accounts with verizon and that I was going back to Direct TV with AT&T wireless starting the next day. They gave me a $200 credit plus free premium channels for 3 months. BUT it was like pulling teeth and three months of phone calls- time that I'll never get back. WAY TO GO VERIZON CUSTOMER SERVICE!

Deolarte

I was just on the phone with the rewards deparment and they claim that because of a current promotion on my account, Customer Service didint add the gift card to my account. I was promised such promotion on the website as that was due to the bundle package. I was told I would get that pricing and that I would get the gift card. Which is why I signed up for two years. Had this not been the case I would not have signed up, he said I should call customer service since he cannot do anything from there. Customer service sent me here, I can seel that this will begin a back and forth which I will only be given the run around. I dont find this to be fair.

Deolarte

@steams 185

I guess I will have to call a supervisor when I get off work, I cant believe it has to take this much work, not counting the 7 hour installation process for fios. If I cant get help from them I will have to file a complaint with the BBB. I dont want but it seems it might be the only way. Thanks

[Deleted User]

Verizon_Support

Thank you for allowing us to look into this matter we have closed out your private support case. If you do have additional questions in the future, feel free to post them here.

-Amanda_M

asnyder112

Same problem here - except I was promised a $250 VISA card. We signed up online in March 2014, ordered the required bundle, have paid all of our bills on time, but have heard NOTHING from the company regarding their keeping their promise to send out a prepaid card. I can tell that with all the postings I've been reading that this is another giant corporate scam. It appears that thousands of people are being denied what they were supposed to get or are simply being given the corporate run-around in the hope that they will simply give up. Very clever, Verizon, but I suppose with your sad reputation for customer service, I should have expected nothing less. Maybe you can dig real deep into your incredibly cash-lined pocket and give me what you said you would?

Deolarte

Dont expect anything, I tried to be reasonable, they will ask you to post in private forum and then just give you a simple no. Even though they will admit to being wrong. Even after filing with Better business Bureau they will day, it only applies to tripple play, even though they said by the phone it works with double play.

ElizabethS

Hello ansyder112

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

rnovak28

I've also been tricked into this Visa gift card scam! The best part is, I made a post related to this before and my problem was sent to Executive Escalations where, of course, they never received the reward information from when I signed up. So I was forced to call Verizon and be put on hold for at least 15 minutes. I hung up in the end because I should have to fight over and over for something that was promised when signing up. Verizon is offering the same promotion I signed up for in FEBRUARY 2014, yet they can't find my information or provide some sort of customer service. I definitely won't be renewing my contact and will be counting down the days until I can go back to comcast.

[Deleted User]

Hi rnovack28,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

asnyder112,

We are happy to investigate the Gift Card, but can not take any action without your account information. Having asked for this information multiple times without response in your Private Support Case we have now closed said case. If you still require assistance please make a new Post.

-Adam_VZ

asnyder112

[Deleted User]

Hi asnyder112,

A private support case was opened for you when you posted this message earlier, but was closed because the support agents did not hear from you. Would you like us to reopen the private support case for you?

asnyder112

Sorry about that - my fault. Yes, could you please open the case up again.

Verizon_Support

asnyder112, due to multiple failed attempts to reach you we will be closing this private support case.

If you need further assistance with Verizon service feel free to send us another post.

Thank you.

^Matthew

SusanF0

I've had the same problem since I signed up online for 2 years of FIOS Internet, TV, & phone in February, 2014. I was responding to an offer of $89.99/month for the first year and a $250 VISA prepaid card. I have not received the VISA prepaid card and have spent considerable time (3 frustrating phone calls) trying to get Verizon to live up to this offer. I still have the original promotion mailing and see the same promotion weekly in an ad bundle i receive via USPS. Verizon's customer service takes forever to reach, says I didn't sign up for the $250 prepaid card offer, and gave me a hard time about escalating this issue. Seeing all the complaints in the forums about this issue reaffirms my suspicion that this is a scam.

Verizon's default on the original offer, plus the surcharge for sports I never watch, plus the lack of TCM and PBS On Demand, the exasperating phone menu and website, extremely poor customer service, and annoying promotion phone calls and emails have convinced me that signing up for FIOS was a big mistake.

[Deleted User]

Hi SusanF0,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

SusanF0

This issue has not been resolved. Verizon customer service in the chat resulting from my original post gave me the same runaround that the phone customer service people gave me. They all seem to be reading from the same dishonest script, where they say they are giving me a better deal with discounts that end up at the same $89.99/month promised. This is definitely a scam. How does one get Verizon to honor the offer, which I accepted in good faith?

ElizabethS

We have re-opened your private support case. Please return to the private support board to discuss this with the agent.

LBell104

I am having a similar issue with the above comments. I signed up for Verizon Fios in the April/May timeframe with the with the understanding that I would receive a $300 VISA giftcard. I haven't received any information about the giftcard so I am extremely frustrated, especially since the service that I am receiving has not been better than the service that I was receiving from Comcast. Can someone please contact me to get the giftcard that I am deserved!!

Thank you.

LVP2005

I just spent three hours of my evening trying to sort out the same issue. I signed up under pressure to get the promotion last October before I closed on my house. We never actually moved in until June and kept delaying the service to keep the promotion. It was definitely a topic of conversation with Verizon a few times. I have now had the service for over 90 days and have yet to receive the giftcard. I called three weeks ago and they said the giftcard was being mailed almost three Thursdays ago. I know it doesnt take 21 days to mail something. When I called back this evening, they told me to call a different number. This number was basically for your giftcard balance. When I finally got through, the representative had no record of the card and was referring to my verizon wireless account and things from last May. I called back ago and spoke to another person who said I was given the wrong number and she would transfer me to the right one. She also said the promotion is not on my account. I find it interesting that someone told me it was mailed three weeks ago. When I got transferred, of course that office was closed. I tried to use the support on here and no one was available to chat. It concerns me to see that so many people have had the same issue.

ElizabethS

Hello LVP2005

ltrain19821

I signed up and had my install done on May 31st. I still have not recieved my $300 gift card.

[Deleted User]

Hi ltrain1982,

You can check your gift card status here:

http://teleproducts.verizon.com/promo/

Or use Contact Us to reach a Verizon customer support agent.

SaraH91213

I too was promised a $300 visa card when I signed up back in September 2013.

I called about a month later to check on the status, and I was told that my card was being processed and that it takes 90 days for me tor receive it. Well 90 days passed, I called again, this time I was told, that I was never on their list to receive one. WHAT !?? I felt so deceived ! I then wasted more time making more calls as I felt it was simply wrong! Very deceptive practice Verizon! Obviously they do this to lure new business and they count on people who most of the time just get disappointed and give up. Their loss and Verizon's gain. Just can't imagine this type of deceptive practice is done by a very large well-known company in US.

ElizabethS

Hello SaraH91213

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

SaraH91213

Update: They tracked down my order and called their third-party card issuer, who says will mail it to me. Apparently their record shows it was sent out on 12/10/14 (about 80 days from sign-up) but I never received it.

I will update it here if I actually do receive the card. I'm told it takes up to 15 calendar days.

SaraH91213

thank you

pakyo

So I guess I am not the only one being told getting discounts would mean no gift card. My service started in May, it's been 5 months that I was waiting patiently. Today I finally called Verizon, after half hour waiting on call, I was told the email they sent you on blah blah blah day confirmed that you are getting blah blah blah discount, it doesn't say you will be getting 300 visa card, so that means you are not getting Visa Card. I was like, huh? The promotion I signed up online at that time was getting the discount, and if I signed up for 2 years, I will get 300 Visa card. How was I suppose to know that an email sent to confirm my installation of service was a proof of contract that I am not getting gift card? How would I know a big company like Verizon will cheat the way out of the promotion? I am telling all my friends to save proofs, take pictures of the promotion, or ask for something in writing, and if not they will not get anything at the end. Oh of course, I told them after all the trouble you might not get what you promised anyhow, just stay away from Verizon at cost. All companies are having same speed and more channels, if you can't live up to the promotion that you sent out to lure ppl to your company, then don't start promotion at all. I would have gone for Fios for the speed anyhow, but having to deal with this scam, I am counting down the day the service ends so I can switch to others.

DespiseLiars

Hello.

I'm a new Verizon customer. My service was installed on 2014-11-04. I took a Spanish package triple play bundle 2-yr contract. It includes FiOS TV (spanish package programming), 75/75 mbps internet, and digital phone line. The promotion is $150 Visa Card and 1yr free subscription on Netflix. Since i got my service installed, I haven't gotten any information about the Visa Card and Netflix subscription.

Would you help me, or guide me on how to have the promo honored?

[Deleted User]

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.