By reading some of the threads I guess I'm not the only one having problems with the Verizon Fios Visa Pre-paid Rebate Card for $300.00!!!
I did everything on my end (paid the bills on time) to ensure I received the rebate card and yet I have not received anything! And to add insult, Verizon's customer serv. reps/rebate center are just plain awful! One says it was mailed on 12/12, the website says 12/10...and it's 12/26 and NOTHING! One person just rudely told me you need to wait 30 days (Jan 10th) in order for them to send a new card, yet the website says if you haven't received the card in 2 weeks call...SCAM! I have always had FIOS service as well as Verizon's wireless and lately I hate to admit it but their customer service skills are poor, on top of the fact they place "guidelines" to qualify for a rebate as a customer, yet they cannot or WILL NOT follow the same guidelines.
Truly disappointed with the quality of attention/service Verizon has been providing in these last months. If you are not intending on paying the rebate, it shouldn't be promoted. Inclusively, to have an employee tell a customer wait 30 days, it's in the mail. You have $300.00 sitting in the mail somewhere, is unacceptable and inappropriate. We're customers seeking solutions, had I needed to hear that I would have called a friend not customer service. After asking for a supervisor to be told do whatever you want and placed on an endless hold is beyond and not expected from a "reputable" company!
Very disappointed.
