Renewed my double play, received email confirmation regarding the new price which was the same as my existing, great deal verizon gave me ... Got my bill and they rasied package $12.00 a month, went through the hassle of online chat in which I had to endur the stupidity of having to get my account number even though I was signed on to my account. Adjustement made for $12.00, doesn't look like the monthly rate had been changed, will have to do this every month. Just noticed last month (partial) was not changed.
Why can't verizon get this right? I have the confirmation email, new price and everything, keeps happening with them over and over again. to get send them an email on their sight, horrible customer service. Ether getting ripped off or dealing with an horrible billing department.
