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Autopay didn't work

JeffK8850
Newbie
‎11-05-2017 10:53 AM

I have been had Autopay for decades and never had a problem until July 2017.  It was my July and August bills that Autopay didnot debit my credit card.  I called and spoke with customer service and they said that my credit card changed - I explained it hadn't changed and that the bank said that VZ didn't attempt to charge the card.  So my last correct payment was May 31, and the next was September 1 - and with it was a late payment fee.  I would like that fee paid back, and this removed from my credit report.

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MrMatthew1
Contributor - Level 1
‎11-05-2017 02:08 PM
As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.
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