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BILLING

I have been a subscriber since last Oct. Since becoming a subscriber the one broblem that I have encountered has been the inability of customer service to change the misspelling of my last name from CULTER which is incorrect to the correct spelling which is CUTLER. I have spoken on numerous ocassions to customer and one to someone who claimed to be a manager in the billing dept. The latest excuse is now a computer glitch. This cannot be that difficult to change a misspelled last name.

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MrMatthew1

Hi Mush,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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