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Bill keeps changing to higher price

Seems I cannot get things straight with Verizon... I have talked to a couple of Customer reps who understood my situation and have helped me get a price that resembles what the sales rep, that sold us the phones we have, said we would get. We were told that by trading in our old iPhones we would receive them as a free trade... He never said we would be in contract for 33 months and promised our bill would remain under $180.00 monthly...

I have had to pay up to 209.00 until I called twice to get the bill reduced... The two or three times I called, the rep helped me get to a more reasonable bill, only to find out it was increased again to the level I was paying before I called.

Why???

Comments

Verizon_Support

We're sorry to hear about your bill increasing past what was offered to you when you purchased your devices. We want to make sure we're able to get you as close to what was promised as possible. I'll be sending you a Private Note shortly.

~Jesse

Godsdragon1

I have not gotten anything from you. Perhaps I overlooked it, please follow up on my issues with billing.

Verizon is killing our pocketbook!!

Thank you!

Godsdragon1

I saw now that you did send a reply on messages here, I thought the message was sent to my email...

So, can you please resend?

Thank you!

Verizon_Support

Godsdragon1, let's make sure you're able to get the help you need with your bill. We'll send you a Private Note shortly.

~Jesse

Godsdragon1

I still have not heard anything from you. I need to know what my future bills are going to be. I was told this month’s bill increased but that future bills would remain lower than what I have been paying…

Taylorphilips

I’ve had to call every month since getting my new phone which has been almost 8 months because they keep raising the bill and changing it. It’s gone from 208 to 253. I’m about to switch carriers because there’s no way it should be changing and it’s a waste of time to keep calling each month

Verizon_Support

Hello. We are here to help with your billing questions and concerns. To better assist, tell us a little more. Did you recently add features, change your plan or purchase accessories?

~Maria

Rmderke

Unfortunately when my contract is up with Verizon I will be leaving. I’ve been using Verizon since the early 00’s and eventually switched from my parents plan when I was of age to my own and just been screwed ever since. I downgraded my plan to the most basic plans available to reduce the bill to around $143 and then out of no where this coming months bill is going back up to $165 like I never changed my plan, what the heck was even the point??? Not only that the deal I was given 2 years ago was if I got an iPhone 13 I would get the 12 for free for an additional line, except it wasn’t free and I’m “paying off the device” according to the plan, so I can’t cancel that 2nd line because 1) it’s not in use, and 2) they wanna ask for $300 to cancel it. I never am one to complain but this has gotten ridiculous. Corporate greed has run rampant and Verizon is at the front and center of it when it comes to phone service. The couple times I’ve called it’s a different story every time. I’m just about over it.

Verizon_Support

Hello, Rmderke, we know how important it is to make sure your charges are correct. I can understand how a jump in price like that would cause concern. We can help review yoru account to see what's going on. So we can better assist, we will be reaching out via Private Message.

-Lauren

Verizon_Support

We value your time and we are here to help. Please reach out for asssistance.

~Geo

TonyD-007

I've had the same issue too! It's absolutely terrible!

Add on top of that you can almost never get a US based customer service person. I've spoken to several outside of US customer service people who either cannot understand or are not well trained. All they know is to repeat the same phrases over and over, like "don't worry sir", "upon checking", "rest assured"!

khzmediagroup

When I switched to Verizon in March, I was told that it would be cheaper for me to create a business account for my business rather than use a consumer account. I was also told that my bill would be about the same or a little cheaper than my old carrier ($300 or less) When my Verizon bill was higher ($370) I was told to wait for the adjustments to kick in. When those never kicked in I called and was told that i was on an old plan where I was overpaying and I needed to switch to a newer business plan to save money and that i would be reimbursed for my overpayment due to the "wrong" plan. I made the change and my bill increased to almost $400. I called back and was given the exact amount of the reimbursement and a new monthly bill amount(supposedly lower). Since then i have called 15-20 times and have been given several broken promises and false hope as my bill is still almost $400 dollars and no reimbursement. I'm tired of fighting for what was promised to me when I signed up. Please help to make this right.

zoso89

This is the 2nd month I’ve been told it’s a one time charge. My bill has been over $400 for two Months. What’s happening?

zoso89

Maybe it’s time to go to a different carrier. Take my money and business else where

Verizon_Support

I'm sorry we don't have access to business accounts here. I recommend calling them at 800-922-0204. They can review your account with you. -Joe

Verizon_Support

Hello, zoso89, we want to help ensure that the charges on your account are correct! You mentioned a particular charge on your statement that was supposed to be a one-time charge. Can you let us know what charge you are referring to?

-Lauren

Mathmattx

Take the time and file a complaint with your state attorneys general office and /or consumer affairs division - I just did and to the step to file a small claims suit -my bill went from 195 to 201 ro 205 to now 230 - they keep escalating - despite we’re under contract- untill enough people push back hard enough they will continue this nonsense

LeeBoB50

I agree to bc its literally a nightmare having to call Verizon every month several times to try and get something taking care of on my bill. It's just exhaustin.

LeeBoB50

How do I do this because I feel like I'm being pushed around too. I mean we given Verizon tons of money and my bill went from like 270 to like 330 to 360.Then my daughter added some stuff that my wife let her, I would of never allowed, so it made it go up to like $550-600 but sometimes it's even up to $680 a month almost. So we're cutting back to say the least because that's just insane a cell phone bill that's almost 700

Verizon_Support

The last thing we would want is for your bill to become a chore each month, LeeBoB50. I know I expect my bill to be consistent, and I can totally understand how exhausting that would be if it was not. I would be happy to take a look into this and help resolve any concerns. Since I will need account access, please be on the lookout for a private message from me.

-Joseph

Sowie

I’m with you on that. My bill keeps going up. They decrease it always with your new plan but then in time they raise it up. I believe it’s a way to get you to go to there next plan they want you to be at. I’ve been a customer for 19 years and I’m starting to think they don’t really appreciate your loyalty. I’m thinking of going to AT&t to get honest

AmericanMetal

I have had 3 Verizon representatives quote me a lower price but at end of cycle the higher price is still charged!? I have screenshots but who do I send them to? Will the FCC handle this type of problem?

Verizon_Support

Sowie, we hate to hear that your bill is going up. We want to make sure you are getting all the discounts that are available for you. I will be sending you a private message as well.

-Harry

Verizon_Support

Thanks for sharing your experience with us, our apologies for any billing errors that have occured. We know the importance of billing accuracy and understand how conflicting information could be frustrating, please allow us the opportunity to resolve this for you. You'll be receiving a Private Note from us shortly.

-Christy

Charlie713

Yeah I very been paying 372.93 seems like for ever

Thedirtbikegirl

I heard good things about Verizon but wish I never switched. It’s been nothing but problems. I always screenshot and screenrecord when signing agreements and of course they want to change the prices on me now stating my agreement shows a different price when clearly I have all the proof but they just continue to respond stating they don’t need proof and pretty much I’m out of luck… so tired of dealing with carriers like this. Why can’t anyone just be trustworthy and honest. Every company seems to be all about ripping people off and making more money throwing in constant hidden fees… it’s ridiculous. I’ll never ever have Verizon again after this is over.

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