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Billing is Incompetent

We mistakenly went on auto pay last November. After five months of thorough confusion we decided to go back to paper billing. So, on May 22, 2011 I talked to "{edited for privacy}" at Verizon, asked that we be switched back to paper billing.. Per Joab, "No problem", that a copy of the May 2011 statement would be mailed to us. Never happened. July 29,2011,11:45 A.M. I talked to "Nicole" at Verizon expressing frustration that auto bill was still in effect. Nicole assured me that paper billing was in effect and we would receive a paper bill ~ August 7, 2011, with payment due around the First of September.

Today I opened your Verizon bill [just returned from vacation] and your bill clearly states "Total Amount Due will be charged to Credit Card on 08/19/11. DO NOT PAY."

What does it take to get Verizon to do what you repeatedly state will be done or has already been done? Don't tell me to initiate a "chat". You call or write or email me, as i see no reason why I should have to initiate an action when 100% of my experience in doing so with you, i.e..,"Joab" and "Nicole", results in no action .

And don't even think of charging me a late fee, your bill says DO NOT PAY.

Next step is up the chain in the FCC.

Comments

DougVZ1

I've had your post copied to an employee monitored board where a Verizon billing rep will take a look and respond as soon as possible.

ninelives

I AGREE !!! Billing is incompetent. After upgrading my bundle, my next bill had the bundle discounts removed even though I was always in a bundle. I called and after much confusion, the agent applied a credit to my bill in the amount of $50.39. OK, so a couple of weeks later I receive an email from Verizon that a credit of $100.78 is coming my way (double the amount). I had no idea what that was all about but it didn't show on my account, only the $50.39 credit, so I just disregarded it. Then a couple weeks later I get an email saying that they made a mistake and my credit was only supposed to be $50.39. OK, so that is correct. Then, I go online to view my account and suddenly it says that I'm past due and I owe $50.39 to bring my account current. They never actually credited my account with the $100.78, but they charged back onto my account the $50.39 that had previously been credited. What a bunch of bafoons.

DougVZ1

ninelives-

We are sorry for the inconvenience. This requires an agent that can review your account details.

Please visit: http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

jmom64

Verizon has got to be the worst company there is. They are absolute morons., I have never been so **bleep** off trying to get an answer in my life. I cannot even begin to believe how {please keep your posts courteous} these people are. The billing dept is full of {please keep your posts courteous} !!!! I hate Verizon !!!

WYNNETHEPOOH

I so agree the Verizon Billing is incompetent. I cancelled my entire service as of September 1, 2011. Since I called on August 22, 2011, lady said so that I would not get a cancellation fee she would stop service on September 1 instead of August 22. Then I would only owe 8 days. She said final bill would be mailed to me. I waited and waited. Finally I called Verizon, so many times I cant remember. I am paperless so I kept looking on line for final amount. It never changed and was wrong and still is wrong.

I even received by e-mail a confirmation stating my cancellation as of Sept 1.

I again started called your company again after many phone calls I finally spoke with I thought a person who knew their job. His name was Fernando in Billing. He was very nice in trying to help me after I was asking for a supervisor to help me. All I wanted to know was what my final bill was so I could pay it. No one would tell me that just kept saying pay the one I am billed. WHY SHOULD I PAY A BILL I DIDNT OWE. Fernando told me what my final bill would be, which was $14.19. So I sent you that amount. What do I see on my on line account the payment of $14.19, but instead of a zero balance I see from a incorrect billing in the first place of $81.44 down to $67.25 which I still do not owe. I was told that you bill a month in advance, but when a person no longer is using any of your services why would you continue billing them. Your system should be set up when a person cancels, billing should stop at once. Is this the way your company makes more money chargeing customers money they dont owe and then turn them into a credit agency.

It says on my so called bill if I do not pay this bill it will be turned over to a collection agency. Here is my answer to that, if you do so I will own (or you will owe me more than you say I do) Verizon. I will sue you in court. Since I have a record of all calls and names etc, and your e-mail showing my cancellation date. I have always paid your bills on time if not earlier and you lost a check of mine and charged me a $7.00 late fee. Fernando said that was wrong and that as a perfect customer I should of never gotten a late fee in the first place. I have a very good credit rateing, so I will not be happy with Verizon to lower it with a bill I DONT OWE.

I have had nothing but problems with Verizon since almost day one. I will never use VERIZON again.

[Deleted User]

I'm sorry to hear about your recent issue. I've copied your message to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.

Thank you for your participation in the Verizon Forums!

KaLin

WYNNETHEPOOH

I WILL BE SURPRISED IF I HEAR FROM ANYONE. BUT IN CASE THE PHONE NUMBER LISTED ON THE OLD ACCOUNT IS DISCONNECTED I CAN BE REACHED AT {edited for privacy}. OR USING MY PERSONAL E-MAIL ADDRESS OF {edited for privacy}

BY THE WAY YOUR REPLY YOU SENT ME IS JUST ABOUT THE SAME REPLY YOU GIVE EVERYONE. I AM NOT IMPRESSED

DKatz1

@DougVZ wrote:
ninelives-
We are sorry for the inconvenience. This requires an agent that can review your account details.
Please visit: http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

What happened to being able to send an Email for Customer Service? Why is Chat the only source now? Especially when 9 times out of 10 it tells me "Chat Is Not Available" for the Billing Quetions topic.

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