Child Item

Site Totals

61410 Questions Answered 270 Categories

Billing issue

I have been jacked around going on 15 months, promising claims to be applied only to have the claim be added back to my bill as we'll as additional fees. Any name, dept, phone, email - anything that gave you some sort of assistance.

Thank you for your time,

Stephanie

Comments

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

Child Item