My bill has been incorrect since March. At that time, I returned a defective DVR to the local Verizon store, picked up a new DVR and agreed to a new 2 year plan. I recieved a confirming e-mail that the estimated monthly bill would be $194.50. Every month since my bills have been around $226 because the system shows that I have 2 DVRs instead of one. I have the two TV package, one DVR and one non-DVR set top box. Each month I have spoken to agents who I beleived corrected the bill for the duration of the contract but appraently only issued a voucher for that month. On a couple of occasions the agent said that the $194.50 price was no longer available. I am not looking for a new contract; I simply want to have Verizon to honor the price that I agreed to in March and have that price continue until March of 2018. One agent would not believe I had returned the defective DVR until we did a three way call with the representative at the local retail store.
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Whoever can help to straighten this out, or point me to the right contact at Verizon, I would gladly give you kudos in the community.
Bob
