Child Item

Site Totals

61363 Questions Answered 267 Categories

Can't Add/Change Services

YardleyBill1

I am getting the following error. I see others on the forums have had this, so hopefully I can get it resolved.

Been chatting online and calling in for over a month and no one can help.

ERROR:

Please contact the Verizon Local Business Office

We hate to see you go, but as you requested, we transferred your telephone number to a different provider.

You do still have at least one active Fios® service, so it’s important to give us a call at 1-800-VERIZON (1-800-837-4966) and we’ll make sure they’re set up just the way you want them.

You may even be eligible from some additional savings.

If we don’t hear from you within 30 days from when your telephone number was transferred, we’ll assume you don’t want to keep any Fios service and will go ahead and disconnect them.

Comments

[Deleted User]

Hi YardleyBill1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Child Item