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Can't access Residential billing!

This is the second day in a row I've been unable to access anything related to my Residential billing. I'm able to see my Wireless billing with no issues, but that's it. I've tried the mobile app as well, but no luck there either. Anybody else having similar problems?

Comments

ElizabethS

Have you cleared your cache and cookies? If that does not work, try a second browser.

bbernardini1

Unfortunately, neither of those solutions worked. This is one of the errors I keep getting.

"We are currently experiencing difficulties with this payment application. Please try again later. We apologize for this inconvenience."

[Deleted User]

Hi bbernardini,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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