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Can't find return label

I'm trying to return my FIOS modem after cancelling my service. On MyVerizon, there is supposed to be a package label for returning the router to a UPS store, but I'm getting this error message:

We are unable to locate your order details. Please check if information was entered correctly. If you need additional help, contact us at 1.800.VERIZON(1.800.837.4966).

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[Deleted User]

Hi just-leaving,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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