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Can't pay bill!

I have tried multiple times over the last few days to pay my bill online and I keep getting the following the message:

Your payment transaction has failed, because of invalid card data or authorization is declined by your financial institution. Please contact your financial institution or verify the information and re-submit the payment.

This is extremly frustrating and since my bill is due in a few days time this issue had better be resolved and I better not be charged a late fee. The card information is correct and I have never had an issue before.

Comments

TimpaulD

also, I have cleared cache and also tried logging in using a different browser.

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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