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Cannot view or change services "Please contact the Verizon Local Business Office"

I don't often log into my Verizon account but when I did, it used to work. Ever since the new My Verizon change over I can't access ANYTHING in my account. It always tells me to call a local business office. I can't view bills, pay bills, view or change services. Can someone please look into my account and see what the problem is?

Comments

tns2

Standard thing to try is to make sure you logout and clear browser cache. May not help in this case but always worth a try.

killerz298

Does nothing. Many different browsers have had no effect. I'm not the first person here to report this issue.

[Deleted User]

Hi killerz298,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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