I, like other Verizon Customers who have posted on these threads, have been charged for a movie, in my case Dr. Dolittle, that I did not order (they claim it was ordered on April 19th at 8:41am). In fact my wife and I were grocery shopping when I received the email invoice on my phone and Verizon customer service has confirmed the date and time of the purchase was exactly when we were outside of the home. In my case, I am 100% sure I did not purchase this, in fact they say I watched the movie as well which DID NOT happen. Just as disturbing as the mystery charge, customer service has told me, on three separate occasions, that I am wrong and that I definitely purchased the movie and watched it. I cannot believe they are saying this with such conviction. They said their equipment cannot be hacked (no company should ever say this because it is always possible). After being referred to as everything short of a liar, I am going to file a complaint with the consumer protection agency and move my complaint to social media. I don’t know what else to do. My system has a security leak and I have to get it corrected.
Hi JBinPitt,
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