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Collection on Credit Report - Paid Old Account

Hello,

Who can I contact for help with a paid balance on an old account that is still showing up on my credit reports after a year and a half of being paid? I've tried calling 1-800-837-4966 and there is an hour wait time. Looking for a goodwill adjustment. I spoke with someone Saturday, they stated I need to speak with the business services department Mon-Fri.

Help !

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[Deleted User]

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

LabMomof2

Thank you!

[Deleted User]

Hi Cd3014,

jonjones1

You must contact the three credit bureaus and either file an online dispute for the trade line, you can also call them or write them a letter. Under the Fair Debt Collections Practices Act the bureaus must investigate and if the vendor does not respond or they cannot get it verified it has to come off within 30 days.

it is advisable to have written authorative proof. The simple act of saying your issue will not suffice. Verizon may not respond and it will come off. Or they may respond and say it was not paid originally but is paid now. In this case the delinquent listing is justified and will remain on the bureaus for 7 years.

hope it all works out for you.

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