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My phone was shut off due to me forgetting my payment arrangement two days late. That was completely my bad but I tried to call them to see if the could give me 5 days because I am in a financial bind due to the fact that my mother in law passed away a month ago and I had to fly back and forth between Chicago and Washington state twice last month. I tried calling to talk with someone even stopped in the store let the associates know what going on they even tried to call since I’m not from Chicago and I use navigation everywhere so I don’t get lost and I have no family or friends out here I’m out here for work. I can’t leave the house because I don’t know where I’m going and makes no sense for me to buy a map in the problem I’m having is needing a financial help for 4 days. I have been with Verizon since 2005. Every time I try to speak to someone on the phone it will give me an option to pay or it hangs up on me if I try to get a chat with a Verizon rep it say until I turn my service on they can’t help me and I’m on wifi so it doesn’t make any sense. Is anyone having these problems too?
We're very sorry to hear about your financial issues. It's our goal to make sure we're helping you out as much as possible. You can try reaching out to our Financial Services team by calling 866-266-1445 Mon-Sat 8:00AM - 10:00PM ET. If service is already suspended, pay might might be necessary to reactivate service.
~Jesse
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