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Constant "Your account currently has a pending order." that will not go away.

Hello,

I have an issue where I can't make changes to services and/or equipment on My Verizon online account. I constantly receive a message saying "Your account currently has a pending order." when I attempt to make changes. I receive the following message:

Your account currently has a pending order.

You can check the status of your pending order by visiting

What's Next.

To make a change to your order, please contact us:

1 800-VERIZON (1 800-837-4966)

I have worked with more than 2 different Verizon representatives on this issue and they just offer to make changes to my account after I have frustrating told them that I do not wish to make any changes. I just want the functionality to make changes to my services and/or equipment to return to my account. I have seen numerous posts about this issue in this forum so I'm hoping that by posting in here I can FINALLY receive the proper resolution to my issue.

Please someone help me!

Comments

crispinb

If I click on "What's Next" I am simply redirected to a page that says:

No pending order details exist for your account.

[Deleted User]

Hi crispinb,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

crispinb

Hi LawrenceC,

Any idea how many days I'll have to wait to hear from someone? I just want to know the typical timeframe so I know after a certain period I can check back in on here if I have not yet heard from anyone regarding this issue.

Thanks!

ElizabethS

It can take two business days.

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