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Customer Retention is Gone....I guess I will be gone also....Bummer

I have been with Verizon for 35 years and have used Customer Retention employees and they have been great helping me keep my bill where I could afford it and keep my existing services. But today that did NOT happen, which is very sad, that Verizon doesn't care anymore to keep a very long loyal customer, with auto pay and has Never been late on a payment. Verizon must have gotten rid of the Customer Retention Department since the regular phone number for billing says they are the CRD. And as we know they won't do anything to keep customers, even when I talked to their supervisor it is the same story “There isn't any discount offers available".

I am on a fixed income and have Loved my Verizon Triple Bundle. A credit fell off my account this month so I called to ask them to put it back on since it was suppose to be on for 2 years but it was only put on for a year. I called last year when it only showed it would be on for only one year and they said the employee would call in 30-60 day to see if everything is okay. Well, that did NOT happen so I called Verizon back and they said there is nothing they can do. We know when we are helped with a problem that we can NEVER find or talk to that employee again. I can’t afford the increase so I have to do something different after all of these years of great service, most of the time.

I guess I will have to get my cable from another provider and just use Chromecast, Roku or Amazon to watch TV and movies for practically nothing.

Does anyone know how to contact a higher ranked employee to see if they can help me?????? I don't want to leave....

Comments

gs0b

It sounds like you've already done this, to reach a retention specialist select the options to cancel all services when you call in. Sometimes they can offer a "valued customer discount." There is no easy way to reach "higher ranked" employees, and even if you do, they often can't do anything different than the retention team.

Note that these days Verizon seems bent on increasing revenue by increasing monthly rates. You may be able to get a discount, but chances are it won't be as good as your previous discount. You may have the most success when you call in if you have your alternative priced out and be ready to offer it as the target Verizon has to meet. Be fully prepared to "pull the plug" if you don't like what they offer you. They will also try to lower your services to manage total cost. If you want that, fine, if not, be prepared to state what you want and stick to it.

Good Luck.

CAdude

Thank you for your help. It just use to be easier when billing would transfer me to the CRD but now they say that is them. I will listen for the number to push to discontinue my service.

TS777

Went through the same thing. Verizon refused to right their wrong. I'll be moving along as well.

What's the fastest way to cancel service without having them make their useless pitches?

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