Child Item

Site Totals

61428 Questions Answered 270 Categories

Customer Service Representative mislead me on phone and email and did not contact as promised

I spoke to an Executive Customer Service Representative. Said he would call me back about moving my services, due to a move, and he never did. Emailed him multiple times and would be happy to forward the conversations. Never heard from him again. After multiple attempts to resolve, had to cancel my service, weeks from initally speaking with him. I would like my bill reduced, as I was not in the location of the service, and was not cancelled due to the respresentative misleading me and never contacting me

Comments

[Deleted User]

Hi ARS,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

Child Item