I have had version for YEARS and wanted to expand my service to home phone. I ordered on line, then got an email last month that I needed to pick up equipment for my home phone service. Life got busy and I forgot to pick up. Well this weekend I sent to a Verizon store and asked about the equipment I needed for my home phone. He said I was at the wrong store and I needed to go to another store (provided the location). I called customer service before leaving my house today to make sure that the store had my "equipment" for my home phone. She ensured me the store had the needed equipment. I get to the other store today, provided order number and the girl said they don't have home phone equipment. I showed her the email I received, so she gave me another number to call. I called the number she provided, 888-389-7299 and was told by superior Angel that that there was no phone equipment that was needed from Verizon...just needed to plug up my phone. Really upset because I went to 2 stores and spoke with 2 representatives over the phone before I was told this. I requested that the phone service be taken off of last months' bill because I have not used the service because I was told by VERIZON via email that I needed equipment first. I was told this was a system glitch but they would only refund me $15 (of the 25$ charged). That is unacceptable! the entire month charge should be removed since I have not used the service, thinking I needed equipment (as they told me in email) and went to 2 different stores! I canceled my phone and internet and gladly going to another provider! I will NEVER be a customer of Verizon again. Terrible customer service!
