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Days w/ No Service w/ No Past Due & No Support

I have had NO CELL SERVICE for over 36 hrs. I cannot get a real Verizon employee on the phone. The "AI" support chat asks me to pay my bill. I'm told to call support. I anm disconnected when the virtual support says I have no past due amount to pay. This process repeats over and over.

I owe $0.00 dollars and my account is not being restored. If my service is not restored and my bill prorated I am canceling my mobile service and switching to T-mobile.

Comments

Verizon_Support

We know how important it is to remain connected, and we are here to help out. To better assist you, we will be sending you a private note.

~Freddy

FutureTMobileClient

I tried but I was unable to relog back into the community board to reply. I need my service reestablished. I am paid through Jan 2024 and my line has been suspended for going on 72 hours.

Verizon_Support

We are here to assist you and would like to review your situation a little closer. I'll be sending a Private Note, please reply to it, so we can get started.

~Maria

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