Dispute

[SkiVT]

10/25/18

Verizon

PO Box 15124

Albany, NY 12212-5124

Attention: Verizon Customer Service 

I writing in regards to a bill that I received for Unreturned Equipment.  I moved to Florida at the end of June and at that time Verizon sent me a box and a return label. I packed up all of the equipment,  put the label on the box and dropped it off at the UPS store in Gainesville, VA on or about June 22nd. I handed it to the clerk and I didn’t wait for a receipt because one it’s a UPS store I have just a lot, two it was your box and your label so I figured you could track it.

Now you are telling me that the equipment was not returned and that I’m responsible. I think you all lost it on your end because I did everything I was supposed to do. Then I was told that you all don’t track the labels that you send to your customers which I find hard to believe.

I have contacted Verizon multiple times to dispute this and I’m always told it will be taken care of.

On 8/24/18 I spoke to Abraham and he told me the equipment was returned (Please check your notes) and that my service had ended on 6/21/18. After I received another bill I spoke to Carlos in 9/18/18 (Please check your notes) and I was told that it will be taken care of and that my credit on $150 (overpayment) will be sent to me. On 10/19/18 I spoke to Chris (Please check your notes) who promised me it would be resolved asap. Now it is 10/25/18 and I am still waiting for this problem to be fixed and my credit of $150 to be sent to me.

I need someone to take care of this or I will file a complaint with the State of VA and the attorney general.

The lack of someone from Verizon to contact me and resolve this issue is unprofessional and illegal. I feel bad for customers who continue to use your fraudulent services.

[LawrenceC]

Hi SkiVT,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.