I did verizon renewal & upgrade...verizon - we are sending you new equipment to replace your existing 2 set tops & 1 router, return your old equipment in same box and use label we provided...I receive email from "my verizon team" (whom I spent an hour on the phone trying to reach, oh and no reply to my email either)
This is to inform you that we have received some, but not all, of your equipment...the following equipment has yet to be received. You must return the equipment undamaged to Verizon by February 19, 2015 or you will be charged as follows
Your Verizon Team
Funny...I call, get merry go round of hold and "let me connect you to the right dept" but everyone I get is the wrong dept and can't offer any assistance and act like they never heard of anything like this ever happening. I retuned all equipment in the same box. Are you flipping kidding me verizon??!!! you are scamming customers this is **bleep**
