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Endless Refund Drama - me too

Closed my fios account in VA at the end of March 2016. I waited the "1 to 2 billing cycles" - nothing. So I started calling. We all know how this story goes. I've made at least 5 calls, and am I'm now trying to work with a manager within the billing department (I can provide name and #), who isn't returning my calls.

I seem to be in the same black hole as FLsnowgirl, BillingProb, kevincagnetti, Manivannan, User2014, and so many others I'm seeing in these forums.

If I didn't know any better, I'd say Verizon is deliberately evading refund requests.

In nearly every other forum posting with this topic being "Solved", I see either ElizabethS, LawrenceC, post this canned reply: "Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum...."

How do I get this magical fix?

Comments

[Deleted User]

Hi alligator768,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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