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Equipment Lost

I've been trying for an hour on the site to figure out how to contact somebody but can't figure out a way to do it. My Fios modem and cable box were lost after the death of the family member living at my house in PA. I live in Virginia. I received a call from Verizon notifying me that the equipment was missing. Supposedly a call back number was in the message but I don't see one. I wasn't given any way to contact the person who called me and don't know how to settle this matter. The account was closed a couple of months ago.

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[Deleted User]

Hi Belasarius,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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