I go in to accounts and services, I get a popup that states:
Full Access makes managing your account even easier.
there is a button on it that says click here to get full access
I click the button
then i get>>>>>
Get a Temporary Identification Code (PIN)In order to get access to the more sensitive details of your account, you need to request a Temporary Identification Code. (This is a security measure to protect your personal information.)
Don't worry—it's easy and you'll only have to do it once.
Ok... then it gives me 2 options
Request being processed for XXX.XXX.XXX my number
You will receive a phone call with your temporary code shortly. (If you don't answer, we'll leave a message.) This code can only be used once and will expire in 7 days.
I have done this several times on different days and NEVER got my pin
OK...then i try the mail option and get this
Code sent to the address on file for this account.
A temporary code has been sent to you. This code can only be used once and will expire in 30 days.
Did this a while and NEVER got my pin.
I have spent way too much time on the phone with support for various reasons including this one since I started my new service. NOBODY can ever help me. they weren't even sure what I was talking about when mentioning temporary pin.
They told me to try the mail option, as you see above that does not work.
So Now what do I do???
I cant get full access to my account and none of your options work.
I won't spend another second on the phone with support, so please someone from Verizon that is truly knowledgeable on thi , s problem help me solve this. I have tried this in the safari, firefox, opera and chrome browsers all the same outcome.
Always puzzled by people talking about a temporary pin. As far as I know the pins are only used for phone and not the website.
its something new if you recently purchased service. I am a return customer to verizon from optimum (after only 4 months). Previously my other account did not need to do this.
it appears that without this temporary pin which seems to be for verification, you can't make changes to your account online.
its for 1 time use just to verify.
But whatever system they have for requesting the PIN does not seem to function properly for some people.
Hi no-more-holds,
Sorry you are having difficulty obtaining a PIN to access your account online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
I am at the local libray now. my other e-mail account is {edited for privacy} When I got my letter with the temp PIN
when to the 4th paragraph and inputed the web address www.verizon.com/registertoday It did not work, advise me to get a temp PIN. SO, e-mail me when someone replies HOW when I can not access my verizon account.
Hi Bellino,
Sorry you are having difficulty with the temporary PIN. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
Hey LawrenceC!
Try as I might, I can't seem to view my online bill. Though I've requested a termpoary pin numerous times - on different computers and through the My Fios App - I've never received a response.
Disclaimer: This my be a case of user error but I think I need your help.
Thanks in advance.
Best,
mdw
Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.
I have the same problem - I need Temporary Identification Code and only mail is the only option but then after I select the option, I get a message that says "Unable to Process". I've done this almost daily for over two weeks and called, but to no avail. Nobody seems to know what I mean... Please advise soonest so I can access the details of my bill.
Hi arlingtontv,
Sorry you are having difficulty obtaining a temporary PIN. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
I have requested and received 5 PIN codes in email for access to My Verizon services (something new VZ is asking me to do), but every time I try to enter these new PIN codes it says I "Must first request a PIN code" (odd error loop of some kind)?????
Hi tkoz,
Sorry you are having difficulty with your online account. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
Having the same issue needing and using the PIN on the VZ website. When trying to request the PIN I would get a message saying "sorry, unable to process the request". This was resolved by calling tech support and being transferred to eCenter support. Once the SMS message with my PIN was sent the second problem with the PIN started. I enter the PIN from the SMS and get "We are unable to process the request at this time. We apologize for any inconvenience. Please try again later." Calling back to eCenter support i get a tech that actually asked me "what do you want me to do". His instistance that it was a temporary issue and I should try the PIN again in a few hours could not be swayed be the fact the PIN is only good for TWO hours. There has to be a better way to get support for this problem? Each time I call back to the eCenter it is assumed I am unable to log into my VZ account. The support at eCenter has no idea that they are the point of contact for PIN issues.
Hi Slingblade,
Sorry you are having difficulty with the temporary PIN. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
thank you, i have spent over 3hrs today trying to get his resolved with no luck. i am not holding my breath that anyone will call or email. i have yet to find anyone at VZ support that actually knows what the PIN is and where it is used. Most of the tech support want to reset my account password.
I still never got my pin number
Hi no-more-holds,
Were you contacted by the eCenter team?
If they called the house number (verizon associated) probably never got it. We never take those calls because they are only sales calls. Best way to reach me is at my optional number on the account which I have mentioned that it is the preferred contact number. I don't think that my request for that has been honored.
Hi no-more-holds,
An agent called your bill-to-number and left contact information for you to reach them.
I never got the call, as i stated i have requested my optional number be the primary contact. Nobdy answers that phone ever. only sales calls since the first time we went with verizon. They will need to contact me via the optional number
@LawrenceC wrote:Hi no-more-holds,
An agent called your bill-to-number and left contact information for you to reach them.
Hi no-more-holds,
We have forwarded your request to the team.
Start a new topic or ask questions in the open forum.
