I am having a hard time dealing with Verizon fios to get rental fee removed from the account. I have called the customer service twice before I finally realized that I was still being charged for rental even though I have returned the router in store. I got the same router G1100 from a friend who previously purchased the router from Verizon. I have been using the router for >2 months now and just realized that I still pay for the rent every month. I've been calling Verizon every month to get this taken care of but it never worked... Anyone had a similar experience and knows how to resolve the issue?
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