This is almost too comical. I can't get on my myverizon.com account, I forgot my password since I haven't been on it in over 2 years, no problem right? So, I try to reset my password and get the phone call with the 4-digit number, I enter it and the web site keeps putting me back to the Your information is wrong. So, i call the help number, talk to number one who says my name doesn't match the name on the bill. Well, me being the only adult in the house and I get emails notifying me of monthly bills with my name (I get no paper bills and have auto bank debit) I was kind of worried about that. The insistance of the "help" stating until I can give a proper name i am **bleep**. When I ask to speak to someone who can help me he gets offended.
On to the second person I speak to...I reiterate my problem, say my phone number, I was not told my name is wrong from this person at he start. That rep helped my through a logon, kept telling me I never reset my password, when i did it with them on the phone. Then he tells me, wait, your name is not on the bill. I read to him an email I get from Verizon with my name on it regarding my phone number and tell him there is a problem of some sort. He says no, can't be a problem. He then resets everything, and tells me what to use to logon.
I do that. And guess what? gave me credentials to someone else's account, and you bet, it matches the name they said I should have. So, now I have a new name and a new State of residence and a new phone number.
I called back, rep said...your fine, that logon is for your account, just do what you need to do online. I told him when I logon it gives me information for someone in Florida (I am in New York) who is not me. They said, impossible, it must be you, just manage your account online. I ask for more help and get tranferred to perpetual hold.
Now..I think I will manage "My" account and shut it down. Although I am 100% positive that Steve in Florida is going to be **bleep** when he has no service.
