How do I talk to a real person? 1-800-922-0204 does not give that option.

How do I talk to a real person? Went to the store and they gave me 1-800-922-0204, but there is no option to talk to an actual person.

Accepted answers

Design69

I was able to get through, using the method shown below which was posted on another forum, and came from a Verizon representative.

"To reach our Prepay Team, please dial 888-294-6804 from a number other than your prepaid phone. When prompted, enter your prepaid phone number. Then press 4 (for questions or to change something), then 5 (for Store Locations or Billing Questions), then 4 (for Customer Service Rep) and then enter your pass code for your account. If you do not know the pass code enter in four zeros. Then the system will transfer you to a Prepaid representative."

All comments

Snn5

Call back and press 1 then press 4, then say "Customer Service" then wait and enter last four of social security number.

Design69

Thanks for the suggestion Snn5. That didn't work for me... They're not activating my bonus data and I'm out of data...

Snn5

Is this a prepaid plan?

Design69

Yes...

tarsh1984

Did you try hitting 0 as each option? I do that when they aren't giving options and sometimes it works. Just keep hitting the number 0 until if transfers you to an operator.

Snn5

I always dial *611 and within 2-5 min I get an operator. Depends on the time of day. At night the calls are outsourced, so there usually isn't much wait time. But, I try my best not to call, ever. I rarely get anything accomplished and only call when I cannot do it myself.

Design69

I was able to get through, using the method shown below which was posted on another forum, and came from a Verizon representative.

Snn5

Or, press 4 6 4.

Verizon_Support

Snn5, thanks again for helping us support our customers. Click the link below for more information regarding our prepaid plans:

http://www.verizonwireless.com/search/vzwSearch?Ntt=prepaid&nav=Global&gTab=20

LasinaH_VZW
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7a4dtobin

You can't talk to live person. I've done everything that they tell us to do and all I get is live chat via texting which is sooooo time consuming. Then you get someone over seas who can only read a script and if the problem isn't on it or if there is something different with my problem they just keep repeating themselves. I have spent several hours trying every way I can to get to a live person and every time it has been DURING BUSINESS HOURS

[Deleted User]

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