Every month I am billed for long distance calls to Canada that should be included in my Verizon Freedom Essentials Plan. Every month I must spend time with customer service disputing the charges and getting a credit. Every month an agent tells me this is fixed and will not happen again. But it does every month. Who do I have to contact to get this fixed? I am close to closing my account and finding other options for phone and internet because it is at least an hour every month to get the same thing resolved. How do I file a formal dispute to get this settled?
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