Misleading Gift Card Promise - Really Disappointed...

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Hey Maraliciousxo,

Glad we were able to you in touch with a right specialist so they can offer some sort of resolution. We have closed your support case. Feel free to make a new post anytime you need our help.

- Jose_VZ

bt1971

The same thing happened to me. My family and I decided to get Verizon FIOS when we received a flier in the mail in July for $79.99 a month which included a $300 pre paid Visa Card when we signed up online. We officially got FIOS on July 21st. We called today to check the status of our card since it had been the 90 days stated in the fine print to wait, and the representative I spoke to said that we did not sign up for that extra bonus. They said that we waived the gift card in exchange for a monthly discount. I never signed up for that waiver. This was false advertising. If my friends get the same mailer, I will tell them not to sign up because they will get screwed like we did. As a person who has been in customer service, I always bent over backwards for the customer to make sure that they felt happy. I am not happy with the service right now. The $300 was going to be split amongst my wife, daughter and I to buy each other Christmas gifts. I guess the tree will be bare this year.

Hello bt1971

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Hi bt1971,

Thanks you for letting us look into your concerns. If you ever require any assitance with your account or services. Feel free to post to the community here on the forums. If needed, we can escalate your issue and take a look into getting things resolved for you.

Thanks,

Ali Adam

z71mike

I signed up for FIOS on 12/26/2012 and got the following info in an email:

Your Service Includes**:

· 1 Multi-Room DVR free for 12 months.
· $5 off for 24-Month Term Contract Discount
· $15 per month credit for 24 months.
· Non-recurring Charge Waiver for the FiOS Activation Fee.

· To thank you for your choice to self install your FiOS service, you'll receive a $100 retail merchant card.

It has been one year and I never got the gift card. I completely forgot about it until now. Can I get some help from one of the support guys?

Thanks.

z71mike,

We re-sent the confirmation email for the gift card and you should have received it several days ago. At this time we are closing you're Private Support Case. If you have any additional questions about your account please feel free to make a new post and we'll be happy to help.

-Adam_VZ

Pablokitty

I was also a victim of this misleading/ false ad. I was sent several flyers for new homeowners with a promotion for 79.99 for the first year and 89.99 for the second year with a $300 gift card if signing up online with a two year agreement. After not receiving the card after 90 days, I called customer service and was advised that I was not eligible for the promotion. They asked if I had received a confirmation email stating that I would receive the card. I explained that I didn't receive it, but, given that I had signed up for the offer they sent me, I had assumed that if would receive the gift card after 90 days and did not know that there should have been an email stating I would receive it. Had I know that there should have been such an email, I would have called immediately to find out why I didn't receive it.

The representative said that she could give me the promotion if I had the original ad. I assumed that Verizon would honor the offer that they sent me and I did not hold on to the ad. She told me that she would look into it and follow up. She did return the call, but was only available M-F from 8:30- 4:30- times that I am at work.

I am very frustrated by this, but feel at least that I am not crazy after reading the posts from other customers. It appears that I am not the only one that experienced this issue (despite what the representative implied). I sign up in good faith, pay my bill on time in good faith, and would appreciate if Verizon would honor what they offered or at least released me from my contract.

Has the issue been resolved for any other people who have posted this problem?

I am deeply disappointed in the customer service and the clear lack of interest in retaining my business.

Hi Pablokitty,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

reddjam

Can someone escalate this to a Verizon agent, because I'll be {word filter avoidance} to find a phone number to contact about my gift card.

Pablokitty,

We have closed your private support case out due to no response from you. Feel free to make a new post anytime you need some help.

- Jose_VZ

Hello z71mike,

We were able to resolve this issue for you. Thank you for your patience while we worked towards a resolution. Please let us know if you have any additional questions. Have a great weekend!

Rachel_VZ

DElliott76

Going through the same thing. After 25 years with Comcast I got an offer that as they say seemed too good to be true. A 300.00 gift card to sign for 2 years at 79.00 a month for triple play. I thought how could I lose, even had free installation. So I responded ,and the installation was set for the next day, that blew me away. After a flawless installation I realized I did not have many channels I had with Comcast. So I called and was upgraded to Prime which was 89.00 a month, and this was also on the offer that I received by email. But now I am told that I elected an internet speed higher than the one offered for the 300.00 gift card..I said what..I do not even care about speed..we went from DSL to FIOS it made no difference but the offer was for speed 15/5, and they say I selected 50/25. I do not know the difference ,and it would make no change in my use of internet. It just costs me 300.00 to not know I was being bait and switched ..they knew it I called several tomes and was never told this was the reason for not going to get the card until a few days ago. So as a new Verizon Fios Customer in my area I will say be aware they are very sleazy in marketing and not trust worthy . Comcast may raise prices ,but they have been honest with me, never like this cheap trap.

Hi DElliott76,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Hello DElliott76,

Unfortunately due to non response we will close the private thread. If you still need help with the gift card or ever need anything else, please let us know in a new public thread.

Thank you,
-Jeramy

johnr2884

$300 gift card promised... Inquired back 3 months ago... Online text report says it takes about 9-10 months to process... Which is a very long time to wait to begin with... Now March is coming up and it has been almost a year... Still no card... I got excited during the holidays when I received a card from Verizon thank you for being a customer to find that's all that was is the envelope... Can anyone help me get this resolved because I am starting to get very upset...

johnr2884

Same thing happen to me... Months almost a year still waiting for $300 gift card... And I will be honest it was one of the few reason I signed up with verizon over bright house... Because technically bright house offer similar service for actually a lower monthly... I just love verizons customer service and product and wow a $300 gift card sold... If I known what I know now that this card would take almost a year ago... I may take my business elsewere when this year is up if this is not resolved...

Hello johnr2884

Hello johnr2884,

Unfortunately due to non response we will close the private thread. Let us know if you ever need help with anything else in a new public thread. We're always here for you.

Thank you,

-Jeramy

scheersjb

I was also totally misled. I signed up for service in November, the $300 gift card was a big part of my decision to switch to Verizon. I signed up for the triple play with anyroom DVR and 4 additional digital boxes, my bills have consistently been around $250. Since I have 90 days of paying my bills on time I called to check on the status of the gift card. I was told I am not getting one because I elected to pay $79.99 vs. $89.99 for my digital bundle. I feel like I was totally scammed. Yes, I understand they can argue I did not read the fine print and I never got an email confirming the offer but the whole promo was totally misleading. I don't recall seeing a choice between the gift card or $10 off my bundle when I signed up for service online. Between this disappointment and the quality of our service since installation I think we will be going back to Comcast.

dsbell

The exact same thing happened to me! I am livid. They offered me a $100 credit toward my next bill since I called and complained, but I was absolutely 100% told that I would receive my gift card, I asked multiple times back in December when I placed my order, and I even asked the guy when it didn't appear in my order confirmation, and he assured me that I'd be receiving it.

I called today, and they said that I opted for the multi-room DVR, which I DID NOT! I HAVE ONE ROOM! ONE TV! Why would I want multi-room DVR?! I specifically remember telling the guy that I'd be willing to pay for DVR, and I asked over and over again to ensure I'd be receiving a gift card, and he kept assuring me that I would. Now that conversation recording is mysteriously unavailable.

I have warned everyone in my building to not fall for this scam. Verizon has been plastering my building with flyers offering this promotion, and I am planning to warn everyone in our weekly newsletter, and I already warned everyone in our residential Facebook group.

dsbell

I had this same issue after the person who placed my order screwed up. Verizon acknowledged that he screwed up but said they can't do anything about it and gave me a $100 credit instead of the $300 gift card. I even went to the Better Business Bureau, and Verizon stopped responding to my queries.

Anyway, I just thought Verizon should know that they've received a very, VERY terrible reputation in my condo building and people are actively avoiding installing your services. There have been discussions on message boards relating to my condo building about how terrible your customer service is.

I started the first conversation to warn others not to choose your services based on my experience, and I've been pleased to find that many others have also experienced terrible customer service and problems with installations and holes in their ceilings and as a result, people are being scared off from switching from Cox to Verizon. Just thought you should know that your horrible customer service is costing you business, multiple people have come to our message board with questions about switching to FIOS, and a large group of us has convinced them not to.

This all could have been avoided if you had just fixed my order and sent me my gift card!! And if you had properly installed your services in my neighbors' condos without tearing up their rugs and ceilings.

I've had my phone with Verizon Wireless for over a decade, and I plan to switch that as soon as I can too cause I'm so fed up with this company as a whole.

Hi dsbell,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

dsbell,

We have not heard back from you about this issue, If you still have questions please let us know.

Josh B

jrtay08

I have had the same issue.

I signed up online for the Fios Triple play service with the 2 year contract since that gets a $300 Visa Gift card. A few weeks down the line I chatted with a representative online about upgrading to the Ultimate HD service since that had a $400 Visa Gift card and was not a substantial change in price to what I was currently getting. The rep comfirmed that I will be eligible to get the $400 gift card so I had him walk me through the ordering process. I got a confirmation e-mail about for my order and I thought that I would be getting that promotion.

Low and behold, it's about 100 days past and I call and they state that the promotion I signed up for does NOT qualify for the gift card and it should have been in the e-mail confirmation that a gift card should be sent. It did state that I am getting a certificate for a free LG tablet or $200 off any other tablet, which I did not want or care about because we would have to add an additional line to my current service.

Apparently I am getting $10 more in discounts than current promotions which makes me ineligible. I do not know how I got the additional discounts, but that's what I signed up for. Also, I know that there was no option between selecting the gift card or the additional discounts.

So, the website was extremely missleading at that time and made me assume I was getting that visa gift card promotion for signing up on a contract.

I have already spoken to many represenatives today and I am about ready to cancel my service and contact the better business bureau if it is not resolved.

Hi jrtay08,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

elmiguelgrande

JR Tay, I am interested to see what solution your escalation provides for you. Please keep us informed as my issue resulted in nothing but time wasted run around and no solution.

jrtay08

elmiguelgrande, they were able to get me a $300 gift card since the current promotion is only a $300 gift card (I had upgraded two weeks after my initial sign up and had a chat conversation with a representative that assured me I would qualify for the promotion at that time to get a $400 gift card). I am looking for confirmation about the gift card promotion but I cannot find that information (I believe it is on a different computer), but I do have the confirmation from a representative at the time of the upgrade (chat ID), which customer service reps in the several departments I was transferred to stated they did not see anything about in my account.

I know for a fact the time when I upgraded that the only promotions I saw that there was a no contract version that doesn't come with a gift card and a 2-year contract verson that comes with the gift card. Their current offers are for the gift card, Quantum DVR, and an Amazon gift card.

I am not sure how many individuals you spoke with, but I tried one chat initially, then called in and spoke with 4 different people, where one was actually trying to help but apparently didn't have the ability to process that request in the system and others were saying that I didn't qualify. One representative in particular pretty much put me at my boiling point, but I stayed as professional as I could even though they weren't (they talked over me, were not listening to what I was saying, and was basically saying I was in the wrong).

I would have tried to keep escalating it up over the phone if I wasn't at work, but I couldn't.

So thank goodness for the chat rep that helped me out here, and no thanks at all to the "billing" representative who is capable of bringing horror to all those who have to deal with her and is a prime example why people complain about Verizon's customer service.

coffeebabe

I am also having the same problem in not getting a $150 gift card, promised to me by Andrew, the FIOS rep who stopped me outside my house. After trying to get in touch with a "person" a Verizon I was told that they saw no card listed and yet a month earlier when I called about the same issue they said it would be mailed in 30-45 days. I also feel my monthly charge is a lot higher than promised. Granted I admit to falling a little behind in a payment but that does not account for the fees being over $100 instead of under. Anyone have a direct contact so I can get my card and not look to drop them altogether.

Hello coffeebabe

consumer21042

I am having the same frustrating and dissapointing issue. We moved into our house in February and signed up for the FIOS bundle. We were assured by both the sales person and the installer that we would receive a $300 gift card by the end of MAY. We have placed several calls and have been told each time that it will be mailed. We are going on month 7 and still nothing!

Hello consumer21042

ddasent

I received a letter stating that i would not be eligible for my promotional gift card if i did not pay my bill in 2 days. I received the letter on 11/4/14 demainding payment by 11/6/14 otherwise i could not receive my gift card. Furthermore I spoke with the live chat agent who tells me that the account must be current but when i ransfered my account because i moved i owed a balance and was never told i have to carry a zero blance for 3 months in order to receive the gift card.

There is never a supervisor or anyone who can assist and then there is no email communication or alert about when to expect the gift card......

Horrible service and Im considering switching back to cablevision, at least they gave me the HD Kindle they promised without any restrictions or misleading fine print.

glenda53

It is surprising to me that so many people can be reporting exactly the same promise of the $300 Visa Prepaid Card when purchasing the Triple Play Bundle and when you talk to a rep they approach it as though it is a completely isolated incident. I am super frustrated because I have spoken to so many customer service reps and live chat hoping for some understanding and real customer service. I am just as eager as those before me to receive the $300 Visa Prepaid Card I was promisied. And although I did receive additional savings I was never informed that this would replace the Visa card.

I will not be inclined to stay with Verizon either if they don't honor everyone on this thread. But I'd like to give Verizon one more chance to retain my business and any referrals I could send their way.

Verizon--you need to keep your word. You need to give everyone that commented here the $300 Visa Prepaid Card as promised.

glenda53

Did you ever get a response from Verizon?

glenda53

Did you get your Visa card?

BellaVista1

I had the same experience. This afternoon I blew two hours and spoke to three human representatives, in addition to dealing with a robot phone tree and Verizon's horrible website. Human rep number 3 told me that "60 days" should have been 90 days, and that I should allow 30 days for a card to go from Texas to Pennsylvania. This really looks like bait-and-switch.

LiS1231

I am having the same issue! When a rep showed up in my apartment and persuaded me to switch from Comcast to Verizon, she promised me a $100 check and $50 Visa gift card. That was in August and I haven't seen any of them by now. Also, she promised me that with my TV plan(custom TV, I think), I can choose 2 packs without any additional charges and I can change them online for free. This week I contacted the online rep to switch my Sports Plus pack to Entertainment Pack since I needed TNT to watch some big games. Then guess what, I have to pay $10 per pack change for that. Surprise! And the online rep was very unfriendly BTW. I understand every cable/Internet company wants to charge every possible thing, but don't give me surprise like this. If you can't make it, don't promise it. Now I am having the check & gift card issue, then the pack change issue. Anybody can help me with them? Thanks in advance.

Hello sldsg123

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

LiS1231

Hi there,

With the help from support team, I finally received my gift card. But when I tried to use it, I noticed that I needed the PIN to activate it. I never received the PIN from either email or mail. My case was closed due to non-response. Could you please help me with this?

Thank you!

Hi sldsg123,

We have reopened your Private Support Case. Please access your case through your profile page by following the instructions posted earlier. The support agents do not monitor the public boards and will need to hear from you in the Private Support area before they can begin assisting you.

Meganm971

I am really disappointed that there this an entire thread dedicated to this issue.

My husband and I moved into our new house a little over a year ago. We had used Comcast at our old apartment, but after hearing from a Verizon rep that we would receive a gift card for signing up, we eagerly left Comcast for Verizon.

A few months later, we still hadn’t received the gift card. When I called and spoke to a representative, they seemed confused and had no idea about the promotion. I was really frustrated, but by the end of he conversation the representative said after a few billing cycles I should see the gift card.

Well, it’s now been almost a year, and still no giftcard. My husband is really ticked, and we are frustrated for being misled and not having any resolution to this.

Hi Meganm971,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.