Long time wireless customer and recently signed up for Fios Gigabit service. Was told I qualified for top tier Mobile +Home discount since I have 4 lines of unlimited on my wireless. Sales rep even physically took my cell phone and signed me up for it in person. Forward to today which is 3 months later and I still only receive partial discount on wireless and NO discount on Fios. I've called 4 times and each time spent over an hour on the phone. I've had phone support from Fios conference in wireless support and then argue with each other over who's side the issue is on. I've had tickets opened that never get resolved. They keep blaming each other for the issue. Last call was 9/23/22 and was told after being transferred 3 times and having to tell the story over each time that a manager would be calling me within a day. Well it's been almost a week and nothing. I am ready to switch back to optimum and put in a complaint to the bbb.
Anyone have a phone number to call that would get me to a higher level support person? I can't keep wasting my time.
Hi Jay_C_NNJ,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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