I've been a loyal FIOS customer for the past 7 years (ever since I moved to where it's available); and a Verizon wireless customer for even longer. I've always appreciated the quality of the services I've received - and so I've stuck with Verizon. However, this year, I've had several difficult service interactions - and today was the last straw - I'm done!
For context, we're moving in 2 months. Not far - literally a mile away. I went online to submit the 'moving' information - expecting that I'd be able to get the same package/pricing I currently have. I was wrong. The website was making me select a new package - so I started the online chat help. The agent proceeded to assure me that I'd be able to get the same package / services for the same price - and walked me through the process of building the same package online. When we got to the end, it was showing as $45/more per month. Given the assurances of the agent, I expected she'd be able to do something to make the price the same - but she just said that's the best price that can be offered and gave me very 'canned' responses about the quality of Verizon and the best prices available.
I re-upped my contract 3 months ago - and now, Verizon refuses to honor that contract at another house a mile away. The chat help is absurd - they should have the same authority as phone call agents.
Now that wireless networks have gotten more on par and Comcast has upped the ante on Cable services, I think I'm done. Verizon has decided to make things more complicated than they need to be - and for that, I'm done.
