Seriously. we got all our phones, ports all went through fine. I even got a text you all singed me up for paperless billing, thanks now I will never know my account number if I can't log in. I want to setup up autopay asap and for the life of me this system takes me through all the steps to updated our guest profile, enter a number, then pin code, then zip and then it wants to send an authorization code. Keeps failing, keeps teeling me try again, then I run my limit for the day.
Simply ridiculous. How hard is this to get a new customer setup on the poral and make it impossible for them to access the account ? All lines are active, I wanna setup auto pay, this is 2023. AT&T has you beat night and day when it comes to ownership and access to the account. I shouldn't have to spend hours on the phone to self serve my account, you should be promoting it and making it easier.
After 10 years with AT&T. I can tell you I never had to deal with customer service or calls when it came to account management on my end, orders etc. I hope this isn't a circus show when it comes to this.
