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ONE-BILL Bundle Discount Not Honored

I have been receiving a $10 per month ONE-BILL discount since I became a Verizon customer 13 months ago. This discount is missing from my September 2014 bill and I have been frustrated by many failed attempts to get this resolved with customer service. On every previous Verizon invoice this ONE-BILL discount line indicates that it is valid through September 2015. I also have it in writing from Verizon that this discount is included in my Triple Play bundle as part of the incentive to select Verizon as my service provider. The most common response I get from customer service is that ONE-BILL has been discontinued therefore I can no longer receive the discount. It is fine that ONE-BILL is no longer available to new customers, but it should not be arbitrarily taken away from pre-existing customers who incorporated this discount into their financial evaluation of the FiOS bundle offer. I did not ask Verizon to de-enroll me from ONE-BILL. This is very disappointing to me. I have honored all terms of my two year agreement and I expect Verizon to do the same. I really do like the products provided by Verizon, but unfortunately I may have to close my account and go back to my previous provider. I cannot accept being denied what was promised in my contract. This is a “bait and switch” tactic. Have any of you experienced this situation? If so, were you able to arrive at a satisfactory resolution? Any advice you may have would be greatly appreciated.

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[Deleted User]

Hi PA917,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

We'll be closing out this case due to resolution.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thanks,
Marcial

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