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Online Bill Pay

Online bill pay does not recognize my account number and possibly my password even though I know they are correct. I spoke with a Verizon agent two days ago and was told it was a glitch in their computer system and should be working within 24 hours. However, it still does not work. Anyone have an idea as to why it's not working?

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ElizabethS

Hi kmaggard978

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

latexpumpkin

I reported a similar problem over 1 month ago via webchat, I am now due to pay this months bill and am still unable to sign-on to my Verizon account - Verizon will not accept my regular password or any temporary password that I request, however it appears to let me use a temparary password to gain access to the community forum site??? When are these account access issues going to be resolved???

[Deleted User]

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