Child Item

Site Totals

61432 Questions Answered 270 Categories

Online Bill-pay not working

Trying to pay my bill, and the online bill-pay service isn't working.

After I select "pay full amount" and then select the payment option, I click continue and nothing happens, it just refreshes the page. There is no way to continue the bill paying process, and as such, I won't be paying until it's fixed.

EDIT 1: In checking around the site further, the account settings "manage" buttons don't work either, so I can't even access my account settings. It seems like all the java navigation for the site is completely broken, everything shows up as "javascript;void(0)" (Checked in Chrome and IE, and I have no pop-up blocker active)

Comments

walt178

@dudeondacouch wrote:
Trying to pay my bill, and the online bill-pay service isn't working.
After I select "pay full amount" and then select the payment option, I click continue and nothing happens, it just refreshes the page. There is no way to continue the bill paying process, and as such, I won't be paying until it's fixed.
EDIT 1: In checking around the site further, the account settings "manage" buttons don't work either, so I can't even access my account settings. It seems like all the java navigation for the site is completely broken, everything shows up as "javascript;void(0)" (Checked in Chrome and IE, and I have no pop-up blocker active)

I noticed the same thing on a couple of pages. Usually problems like this clear up in a day or so.

thepurplehouse

This has happend to me as well today and also last month. Be careful, last month I called a Verizon representative to ask if the payment went through and it had. If I were you I'd call them tomorrow. This web error can definately cause someone to pay twice because it acts like its broken when in reality it logs the payment and then you don't see it on your account for several days (not the 24 hours they claim).

tiocharlie@verizon.net

Hi there! I've had no trouble accessing my bill, but I've tried to complete the payment process about 15 times today and it will not work. I've had no issues of slowness on any other sites. I chose one-time payment by credit card, clicked on it, saw that my bill was correct, pressed all the right buttons, and then "continue" - which directed me right back to the same page. And then again, the same page. Then I logged out, logged back in, tried again, and the same thing happened. There were no options in the list of helpful hints about what to do when Verizon has a glitch in their payment system. I called customer service and finally got through all the prompts to pay over the phone, when I was informed by an automated voice that it would cost $3.50. I don't think that's fair, because the problem is not on my end, it's on Verizon's. Can somebody help me please?

dudeondacouch

Great... more "customer service" from Verizon. Smiley Frustrated

As if anything else could be expected...

MadonnaPence

I can not make a payment on line please call {edited for privacy}

[Deleted User]

Hi dudeondacouch,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[Deleted User]

Hi rant-ree,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

MReed2

I am having a similar problem. Can't pay from my checking account. It just keeps refreshing the page & saying Please select one payment option. I did. Is there a problem with the site?

[Deleted User]

Hi MadonnaPence,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

goolie13

I also tried paying bill online today and it would not work on any device. I pay online every month and this is the first time with a problem. Verizon has an issue that needs to be fixed.

rgh524

Hello Lawrence / Moderator -

It amazes me that Verizon's Bill Pay continues to be the problem that it is. Seems like every month when I attempt to pay my bill, there is some new glitch that either delays or prevents it. I am having the same problems as others are noting, and have spent several hours trying to pay or to find a way to get around the non-response. Even worse is that the "Contact Us" option regarding Bill Pay does not allow one to send an email explaining the problem. Then the answer from Verizon is that someone will contact you to help you make your payment. As one party noted, then they want to do it in a way that will cost you $3.50, rather than the free payment by checking account. I pay almost all my monthly bills on line, and Verizon seems to be the most user-unfriendly payment site I have ever seen.

grlefl

Trying to pay my bill, but the website will not allow it

tiocharlie@verizon.net

Haven't heard from Verizon yet but will keep hoping. My brother, who is the account holder in this family, is very upset that he still has to worry about this.

I can't help thinking that if people are not able to complete the payment process, they will become so impatient that they might sign up for auto-pay or some other option they don't want just to get their bill paid on time. I'm trying to be polite here but I keep being offered solutions that aren't solutions. I've spent most of my Sunday trying to get this bill paid and all I have is this lousy t-shirt. Hope you guys can get this fixed soon!

tucksmit

Hello, I am having a similar problem. The website will not allow me to pay with my saved account or a new card. My bill is due today and I'd like to avoid late charges if possible. Please contact me ASAP.

ROSEY9857

ME TOO.

THINK THEY WANT US TO SIGN UP FOR AUTOMATIC BILL WITHDRAWALS WHICH I WILL NEVER ALLOW.

BatJoel

I've been trying to pay my bill for a few days now... The website keeps glitching (as it does way too often), and I'm not paying the ridiculous processing fee for paying by phone. I better not be charged a late fee!

Justin46

Maybe you all want to try again, it worked just fine as usual for me, just a few minutes ago.

I pay every month by electronic check, not credit card, maybe all of you are trying to use a credit card? Or perhaps some software update on your systems is the source of the problem. I use Firefox, you might try it or at least a different browser.

It might help on this problem, and especially for any issues you may raise in the future, if you would provide:

1) Your location in the US, at least the VHO but even better also include the city or town. To make this easier you can put the information in your Profile here and it will show every time you post.

2) What browser you are using, and whether or not you have tried with any browser add-ons turned off, and tried a different browser.

3) The operating system (Windows, OS/X, some tablet or phone system, etc.)

4) The specific thing you are trying to do and what happens or doesn't happen (in this case, for example, are you trying to pay via credit card, electronic check, what?).

5) If you get any error message, the specific error message, not some general statement.

For specific problems there might be more info needed, but the above should at least be a start.

Oh, and by the way, keep in mind that these Forums are user-helping-user forums, this is not the correct place to ask for Verizon help (although there are some Verizon reps that monitor these forums and try to help at times).

I hope all of you get it working. As I said at the start, I just paid my bill via the Verizon website and it worked just fine. Good luck!

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)

nixomose

Verizon changes their website every few weeks, and each time they fail to test it on some browsers. I found I was unable to pay my bill using chrome, but was able to in firefox.

So if verizon won't let you pay your bill in chrome, then try firefox or try not paying it.

dudeondacouch

Still not working for me, just an endless page redirect.

I will not be charged a fee to pay over the phone, and I will not entertain any requests for me to do so or any false promises that the fee will be refunded or credited.

We're not idi0ts here, Verizon. Fix your website, and stop trying to rip people off that you're already overcharging and underservicing.

Mackasey

I try to make a payment and I have entered all required fields but it keeps coming back to the same paymentpage and nothing has processed.

Jack011

Having the same problem. Can not find any answers to pay my bill

fredthefish1

I am a new Verizon Fios customer.

I enrolled in Auto Pay (via a credit card), however when I logged into my account, I got a 'payment is past due notice'. Apparently Auto Pay takes upto 2 billing cycles to go into effect (which I was not informed of).

I subsequently tried to make a 'one time payment' - however no matter how many times I tried to process the payment, it would not go thru on the site.

Please advise and please note that I have tried to make a payment, however Verizon's payment systems do not appear to be working correctly. I would like not to be penalized for any late payment for this and would appreciate if Verizon could advise on the issue. I have spent the last hour on the phone, online, etc trying to resolve.

Perminder

I am not able to pay my bill online using credit card. It keep asking for payment options and does not go anyhwere further.

KS321

Same here. Also, tried to Live Chat an agent and that isn't working either.

DanRaja

Same here. Got stuck on "Choose payment option" and goes no where...

OptimisticCynic

The irony! I don't want to make a payment but know I must in order to keep my services. I try to make a payment in order to keep my services and am unable to do so because the website is not working. I attempt to make the payment online, only to find out that the pay-by-phone system will charge $3.00 to take the payment, which I know Verizon is unable to reimburse.

KKstan

I am having the same issue. Will someone fix it soon?

tns2

When this kind of problem occurs

MAKE SURE YOU CLEAR YOUR BROWSER CACHE

That often clears such gliches. Also try using your browser without addons. Sometimes the addons cause such problems.

Heather_VZ

Hi All-

I'm sorry for the inconvenience last night! There was an issue with users trying to access the Online Bill system if you were using Chrome as your browser, but that should be resolved now. If you're still having issues, please let us know.

Thanks,
Heather

dudeondacouch

It wasn't working on IE either.

copper45

Hi i have a problem when i like to use the mobile app on my samsung tablet . When i hit the HBO it said that the device is not authorized. Can you help with this.

GWG1

After three months of not being able to look at or pay my bill online and a couple of hours on the phone being shuffled around to three different folks, Verizon told me that there was nothing wrong with my account! I guess it is my problem... I hope you get better service than I have.

ElizabethS

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

VcanDObetter

This is getting ridiculous. Since September 2014 I have been paying my bill at the local Verizon store, because I can’t process a payment online. There did not use to be a problem, but since the upgrade I am not able to pay online.

I will make a request tomorrow to remove myself from electronic bill to paper bill. Soooo Verizon can pay to send me a bill and pay someone to open my bill and process my check. The convenience of online bill pay is beneficial for everyone when it works, but it is costing me gas money to run to the Verizon store.

I enrolled for convenience and it appears that Verizon can’t even display my current bill so I know my balance. REALLY?!?! You are a large company and can’t seem to get the billing approach correct. GIVE me a BREAK. I guess your option is to tell the customers to go to the store or pay $3.50 for the convenience e of using pay by phone. I can’t imagine the amount of late fees you are assessing customers because of the inept billing system, but I guess that is the reason your customer service ratings are so low. Good thing your service is reliable when up and running.

ElizabethS

Hello VcanDObetter

Child Item