I moved to a new place in March 2020. I bought a router from Verizon. In February 2021, I moved again and requested the installation service from Verizon. I confirmed that I only needed a technician to install my old router for me and I didn't need a new router. However, I received the wrong bill on 2/26 to charge me $299.99 for the router I never bought. I called Verizon's customer services three times. Every time the representative on the phone apologized for the wrong bill and promised that I would receive the credit of $299.99 and the new bill will take money from my credit but not from my bank.
~ I called in Feb waited for 2 hours. Verizon apologized and gave me a ticket number and said they would issue credits. No credits were issued;
~ I called in Mar waited for 2 hours and 40mins. Verizon apologized and gave me a new ticket number and said they would issue credits. No credits were issued;
~ I called in May waited for 1 hour. Verizon apologized and said tickets were useless. She would claim for me and promised that I would receive the credits for sure. I saw credits while I was talking to the representative. I thought the question was solved. But today I checked my account. The credits were disappeared from my account. From Feb to June I paid ALL my Verizon bills with my own money. No credits were truly issued or used.
It's been SIX months!!!!! I called more than 7 times. Waited for over one or two hours every time I called.
Verizon, can you just check with the installation guy Ronald who came to install the router for me on 2/17/2021? He didn't bring a router to install. I used my own router which was bought in 03/2020. Order number: {edited for privacy}. I am done with the useless apologies. You have promised to issue credits to me. I am sick of those false promises.
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