Child Item

Site Totals

61432 Questions Answered 270 Categories

Overcharged and trade in credit issues

After 6 months of customer service calls and in person store visits to rectify a Verizon trade in issue, all promising to credit and give back all the overages, I need a more aggressive escalation or help getting this actually resolved.

Not only is it unresolved and I have been overcharged $100s of dollars, they are increasing my bill!!!!!

Is there ANYONE that can resolve this? An actual human preferred.

Comments

Verizon_Support

You are in the best place for support with your billing concerns, jenniferbrusso. I am here and motivated to resolve your trade in concerns as soon as possible! Please send us a Private Note to get started.

*Cheyenne

Michy1213

I have been dealing with them with my trade-in since July of last year...still waiting on my credits to apply to my account. Every time I called/chatted, we go through the same process of verifying everything then they just tell you to wait 1 to 2 billing cycles. So far, I received credit for 1 phone and still waiting for the credits for the other 3 phones (that $2,000 in credit). We are going on 9 months now, since they received my phones.

Child Item