So, two months after my FiOS triple play was installed, Verizon is raising the monthly fee for the DVR. I signed a 2 year commitment and have to pay a sizable penalty if I cancel before then. But Verizon stipulated on my contract "2 YEAR PRICE LOCK". That is a direct quote. Customer "service" now says only the bundle price was locked, not the equipment rates. I say baloney. You cannot commit a customer to a 2 year contract if the prices are not fixed.
Equipment rental is like renting an apartment, renting tools, renting office equipment, or renting a car… The company is NOT allowed to increase rental rate while under contract.
Report them to the BBB.org
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